Danshay M Johnson
Chicago,Illinois
Summary
Customer Service Representative with 5+ years of experience in providing exceptional service and support. Adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience. Strong communication, problem-solving, and multitasking skills with a proven track record of meeting or exceeding performance goals. Skilled in using critical thinking to solve customers' problems and committed to building lasting customer relationships. Focused on delivering solutions that enhance customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
Discover
01.2023 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Interacted with law merchants and persons of interest to obtain and review dispute information.
Mail Processing Clerk
United States Post Office
06.2021 - 01.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Labeled packages with clear, correct information to reduce mailing errors.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
Customer Care Associate
AT&T
08.2018 - 09.2019
- Assisting customers with billing questions and inquiries.
- Completing new orders for customers wanting to setup new home services and wireless service.
- Resolving all billing issues and services issues.
- Assisting customers with technical support with all AT&T products.
Fulfillment Associate
Amazon
06.2017 - 07.2018
- Sorting incoming freight accurately into proper shipping bins.
- Accurately scanning in all products into sorting system for proper distribution.
- Maintaining daily quota to meet daily facility requirements.
Crew Member
Wendy's
11.2011 - 03.2017
- Providing excellent customer services to all customers.
- Assisting customers with placing orders in dining area as well as drive thru.
- Completing all customer orders accurately while maintaining food safety requirements.
- Maintaining facility cleanliness regardless of daily position.
Education
High School Diploma - General Studies
Innovations High School
06.2012
Skills
- Communication
- Problem Solving
- Time Management
- Delegation
- Interdepartmental Interaction
- Needs Assessment
Timeline
Senior Account Manager
Discover
01.2023 - Current
Mail Processing Clerk
United States Post Office
06.2021 - 01.2023
Customer Care Associate
AT&T
08.2018 - 09.2019
Fulfillment Associate
Amazon
06.2017 - 07.2018
Crew Member
Wendy's
11.2011 - 03.2017
High School Diploma - General Studies
Innovations High School
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