Dante Brantley
Dayton,OH
Summary
Conscientious and friendly with 10 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
13
13
years of professional experience
Work History
Chef
10 Wilmington Place
04.2018 - Current
- Produced up to 200 pastries, cakes, breads and other desserts each day.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Customer Retention Specialist
Teleperformance USA
08.2015 - 04.2018
- Adhered to appropriate legal scripting when required.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled over 45 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Machine Operator
Pratt Industries
08.2014 - 06.2015
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Shift Lead
McDonald's
04.2011 - 08.2014
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Improved team efficiency by implementing new scheduling and task management strategies.
Education
Associate of Applied Science - Interactive Media And Design
Eastern Gateway Community College
Steubenville, OH11.2023
High School Diploma -
Fairborn High School
Fairborn, OH05.2011
Skills
- Database Management
- 60 WPM typing speed
- Microsoft Office
- Complaint resolution
- Customer service expert
- Technical issues analysis
- Meal Preparation
- Menu Supervision
- Staff Coordination
- Kitchen Management
- Sanitation Guidelines
- Food Service Operations
- Cooking Techniques
- Food Quality
- Menu Planning
Timeline
Chef
10 Wilmington Place
04.2018 - Current
Customer Retention Specialist
Teleperformance USA
08.2015 - 04.2018
Machine Operator
Pratt Industries
08.2014 - 06.2015
Shift Lead
McDonald's
04.2011 - 08.2014
Associate of Applied Science - Interactive Media And Design
Eastern Gateway Community College
High School Diploma -
Fairborn High School
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