LASHUNDA ALLEN
Center Harbor
Summary
Experienced Program Manager and Culinary Educator with a strong background in curriculum development and crisis management. Proven ability to create inclusive learning environments that promote creativity and engagement. Skilled in client relations and adept at adapting to high-pressure situations while maintaining organizational standards. Focused on leveraging time management and organizational skills to drive company success.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Pastry Chef Instructor
Lakes Region Community College
Laconia
09.2021 - Current
- Created lesson plans for courses in the pastry arts, including basic baking skills, doughs and batters, cakes and icings, pies and tarts, pastries and desserts.
- Provided individualized instruction to meet the needs of each student's learning style.
- Participated in ongoing professional development activities related to instructional strategies and best practices within the field of culinary education.
- Assisted students in developing their own unique recipes by providing guidance on flavor combinations, presentation ideas, and proper technique execution.
Client Services Manager
Aspire Pregnancy Center
Laconia
11.2024 - 12.2025
- Trained, scheduled, and supervised client advocate volunteers and mentors.
- Oversaw service delivery, including peer counseling, pregnancy testing, and educational sessions.
- Managed day-to-day operations to ensure compliance with established policies.
- Connected clients with community resources for medical care and social services.
- Maintained accurate, confidential client records using management software.
- Managed client communications to ensure timely responses and support.
- Analyzed client feedback to identify areas for service improvement.
- Maintained detailed records of client interactions and service requests.
- Established clear communication channels between customers and internal teams.
- Trained new staff members on customer service processes and procedures.
- Aligned services with center’s pro-life, faith-based mission.
- Required experience in social work or non-profit management for effective support.
- Demonstrated high emotional intelligence and communication skills in a fast-paced environment.
Education
Associate of Arts - Pastry Arts
Johnson & Wales University
Providence, RI05-1998
Skills
- Client relations
- Client profile building
- Effective communication
- Creative thinking
- Team leadership qualities
- Time management proficiency
- Hands-on instruction
- Client relationship management
- Data management
- Community resource navigation
- Emotional intelligence
- Active listening
- Client support
- Customer focus
- Database management
- Computer skills
- Multitasking Abilities
- Service standard compliance
- Teamwork skills
- Call center operations
- Administrative and office support
Certification
Bright Course
Professional Training Certificate
Professional Training Certificate
Affiliations
Love INC of Lakes Region Volunteer, Website Designer, Client Mentor, Marketing and Quarterly Newsletter
References
References available upon request.
Timeline
Client Services Manager
Aspire Pregnancy Center
11.2024 - 12.2025
Pastry Chef Instructor
Lakes Region Community College
09.2021 - Current
Associate of Arts - Pastry Arts
Johnson & Wales University