Dante Hamdar
Toccoa,Georgia
Summary
Motivated IT Technician with extensive experience in delivering technical assistance for computer systems, software, and hardware. Exceptional communication skills facilitate clear understanding of complex concepts among non-technical users. Committed to continuous learning and adapting to emerging technologies to enhance service delivery.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
IT Systems Technician
Osborne Wood Products
Toccoa, GA
09.2020 - 03.2025
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Maintained positive working relationship with fellow staff and management.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Installed and configured new hardware, software and peripheral devices.
- Monitored system performance and optimized accordingly.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
IT Help Desk Technician
Osborne Wood Products
Toccoa, GA
09.2018 - 09.2020
IT Intern
Osborne Wood Products
Toccoa, GA
06.2018 - 09.2018
Education
High School Diploma -
Stephens County High School
Toccoa, GA05-2018
Skills
- Technical support
- Hardware installation
- Software troubleshooting
- System performance monitoring
- Inventory management
- Ticketing system management
- Effective communication
- Documentation practices
Certification
- Certified Google IT Support Professional
- Lean Six Sigma - Yellow Belt
- Working towards my A+ Certification, expect to complete this within 2 months.
Timeline
IT Systems Technician
Osborne Wood Products
09.2020 - 03.2025
IT Help Desk Technician
Osborne Wood Products
09.2018 - 09.2020
IT Intern
Osborne Wood Products
06.2018 - 09.2018
High School Diploma -
Stephens County High School
References
References available upon request.
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