Hi, I’m
Dante Harris
Atlanta,Georgia
Summary
Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Microsoft Certified Security Operations Analyst.
Overview
8
years of professional experience
2
Certifications
1
Affiliation
Work History
Army National Guard GALa Grange, GA
Transportation Officer
08.2020 - Current
Job overview
- Worked closely with personnel, customers, and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Managed 20+ military assignments and equipment allocations and met transportation, operations and production goals.
Solvay Specialty Polymers Usa, L.L.C.Alpharetta, United States
IT Desktop Technician Tier III
11.2022 - 05.2023
Job overview
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and user risks afflicting systems, reporting findings for remediation.
- Worked with various systems, software and peripherals and various types of games.
- Learned and implemented new software testing procedures.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Increase IT Department troubleshoot and fix proficiency by 65%.
GreifSmyrna, GA
IT Service Desk Analyst
06.2022 - 08.2022
Job overview
- Managed high levels of call flow and responded to over 100s of technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Ed's CPU RepairAtlanta, United States
IT Service Desk & Hardware Specialist
06.2015 - 08.2022
Job overview
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales; increasing sales by 30% via reoccurring customers.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Georgia State University, Atlanta, GA
Bachelor of Arts from Political Science
05.2020
Mays High School, Atlanta, GA
High School Diploma
05.2016
University Overview
- Halpern Scholarship Recipient
- Youth Business Institute Scholarship Recipient
- 4 year Urban Military Scholarship Recipient
- Achieve Atlanta Scholarship Recipient
- Mays Robotics Member
Skills
- Plan of Actions & Milestones (POA&M)
- Preventative Maintenance
- Websense Data Loss Prevention
- Symantec Endpoint Protection
- Remote Desktop Services
- Confidential Data Protection
- Critical Thinking Skills
- Web Applications
- Compliance with Security Requirements
- Risk Management Evaluations
- Technical Support and Assistance
- Project-Level Hardware Planning
Affiliations
- Army National Guard GA
Certification
- Microsoft Certified: Security Operations Analyst Associate - May 2023
- CompTIA A+ Certification in Training - February 2022
Timeline
IT Desktop Technician Tier III
Solvay Specialty Polymers Usa, L.L.C.
11.2022 - 05.2023
IT Service Desk Analyst
Greif
06.2022 - 08.2022
Transportation Officer
Army National Guard GA
08.2020 - Current
IT Service Desk & Hardware Specialist
Ed's CPU Repair
06.2015 - 08.2022
Georgia State University
Bachelor of Arts from Political Science
Mays High School
High School Diploma
- Microsoft Certified: Security Operations Analyst Associate - May 2023
- CompTIA A+ Certification in Training - February 2022
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