DANTE HICKS
Waxahachie,TX
Summary
Personable and safety-focused hospitality professional with over 10 years of experience in customer service, crisis management, and team support across fast-paced environments including cruise ships, restaurants, logistics centers, and retail. Certified in CPR, firefighting, and maritime safety. Committed to delivering excellent service with a calm, professional demeanor under pressure. Eager to bring enthusiasm and reliability to the Flight Attendant team at PSA Airlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FedEx
05.2025 - Current
- Resolved time-sensitive shipping and logistics concerns calmly and efficiently.
- Maintained accurate records and supported internal operations teams.
- Demonstrated professionalism and empathy in high-stress scenarios.
Waiter (Part Time)
Olive Garden
04.2025 - Current
- Delivered friendly and efficient service in a fast-paced restaurant environment.
- Managed multiple tables, resolved customer concerns, and ensured guest satisfaction.
Waiter
Norwegian Cruise Line - Pride of America
01.2024 - 03.2025
- Delivered personalized service to over 100 international passengers daily.
- Handled billing discrepancies and resolved onboard service concerns professionally.
- Trained in emergency evacuation, crowd control, and maritime safety.
Waiter
Red Robin
01.2023 - 01.2023
- Served guests in a fast-paced casual dining environment, promoting repeat visits.
- Provided timely, friendly service while managing multiple tables efficiently.
Sales & Marketing Associate
Reprise Financial
01.2022 - 01.2023
- Guided clients through financial services and resolved application issues.
- Managed client records and collaborated on service delivery improvements.
Lead Event Supervisor
A Party Solution
04.2021 - 09.2021
- Supervised setup crews for weddings, corporate events, and private parties.
- Ensured logistics, customer requests, and equipment safety standards were met.
Warehouse Associate
Capstone Logistics
03.2021 - 03.2021
- Assisted with receiving and inventory tasks in a fast-paced warehouse setting.
- Adhered to safety protocols and supported team efficiency.
Waiter
Joe's Crab Shack
01.2021 - 01.2021
- Delivered high-quality service in a busy seafood restaurant.
- Upsold menu items and ensured guest satisfaction during peak hours.
Waiter
Shell Shack
01.2018 - 01.2019
- Provided prompt, courteous service in a high-volume seafood restaurant.
- Handled large parties and resolved guest issues with professionalism.
Waiter
Grimaldi's
01.2018 - 07.2018
- Delivered quality service and menu knowledge in an upscale pizzeria.
- Collaborated with kitchen staff to maintain smooth service.
Security Officer (Part-Time)
Ross Dress for Less
03.2018 - 04.2018
- Monitored store premises to prevent theft and ensure safety compliance.
- Worked closely with store management during incidents.
Warehouse Associate
DB Schenker
08.2018 - 01.2018
- Organized inventory and supported order fulfillment operations.
- Operated safely in compliance with company and OSHA standards.
Field Representative
Event Rents
10.2016 - 01.2018
- Managed equipment setup for weddings, festivals, and corporate events.
- Delivered excellent on-site customer service and logistical support.
Cashier
Sears
06.2016 - 08.2016
- Handled transactions, returns, and customer questions with efficiency.
- Maintained accurate cash handling and store cleanliness.
Telephone Sales Representative
Frontline Support
12.2014 - 05.2016
- Conducted outbound sales calls and customer service follow-ups.
- Met performance goals while maintaining product knowledge and compliance.
Education
Diploma - undefined
West High School
Denver, CO05.2014
Skills
- Passenger Safety & Emergency Procedures
- Conflict De-escalation & Crisis Response
- Service Excellence Under Pressure
- Cross-Cultural Communication
- Team Collaboration & Dependability
- Strong Verbal & Written Communication
- Microsoft Office & CRM Proficiency
- CPR & Safety Protocols
Certification
- STCW Safety Training (First Aid, CPR, Firefighting, Survival Techniques)
- Merchant Mariner Credential (MMC) - U.S. Coast Guard
- TWIC - TSA Transportation Worker Identification
- Crowd Management & Maritime Security Awareness
- Boater Education Certificate
- TABC Certified
Timeline
Customer Service Representative
FedEx
05.2025 - Current
Waiter (Part Time)
Olive Garden
04.2025 - Current
Waiter
Norwegian Cruise Line - Pride of America
01.2024 - 03.2025
Waiter
Red Robin
01.2023 - 01.2023
Sales & Marketing Associate
Reprise Financial
01.2022 - 01.2023
Lead Event Supervisor
A Party Solution
04.2021 - 09.2021
Warehouse Associate
Capstone Logistics
03.2021 - 03.2021
Waiter
Joe's Crab Shack
01.2021 - 01.2021
Warehouse Associate
DB Schenker
08.2018 - 01.2018
Security Officer (Part-Time)
Ross Dress for Less
03.2018 - 04.2018
Waiter
Shell Shack
01.2018 - 01.2019
Waiter
Grimaldi's
01.2018 - 07.2018
Field Representative
Event Rents
10.2016 - 01.2018
Cashier
Sears
06.2016 - 08.2016
Telephone Sales Representative
Frontline Support
12.2014 - 05.2016
Diploma - undefined
West High School
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