Dante Hill
Brooklyn
Summary
Dynamic professional with extensive experience in front of house operations, staff management and guest satisfaction, enhancing customer service standards. Skilled in decision-making and visual merchandising, consistently improving service quality and operational efficiency. Committed to creating memorable experiences for patrons while fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Front Of House
Roundabout Theatre Company
02.2025 - Current
- Implemented training program for front of house staff to maintain high standards of customer service.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
Travel Admissions Coordinator
American Musical & Dramatic Arts Academy
02.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
Bar Manager
Theatre Refreshment Company
10.2017 - 02.2024
- Trained staff on bar practices, customer service standards, and productivity strategies, improvement over prior onboarding process.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings.
- Handled payroll and order for stock.
Orientation Coordinator
American Musical & Dramatic Arts Academy
05.2020 - 07.2023
- Helped students troubleshoot and resolve issues with registration.
- Assisted with transition to college life by providing one-on-one support.
- Maintained record of tours for internal evaluation and incident reporting.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
Education
Bachelor of Arts - Musical Theatre
The New School
New York, NY09-2022
Associate of Arts - Musical Theater
American Musical & Dramatic Arts Academy
New York, NY10-2014
Skills
- Front of house operation
- Drawer balancing
- Product restocking
- Purchase assistance
- Visual merchandising
- Guest and client satisfaction
- Marketing
- Decision-making
- Goal setting
- Staff management
Timeline
Front Of House
Roundabout Theatre Company
02.2025 - Current
Travel Admissions Coordinator
American Musical & Dramatic Arts Academy
02.2021 - Current
Orientation Coordinator
American Musical & Dramatic Arts Academy
05.2020 - 07.2023
Bar Manager
Theatre Refreshment Company
10.2017 - 02.2024
Bachelor of Arts - Musical Theatre
The New School
Associate of Arts - Musical Theater
American Musical & Dramatic Arts Academy
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