Dante Ingro
Pittsburgh,PA
Summary
Hands-on technical professional eager to collaborate with customers to find optimal solutions. Carefully customizes each product to user needs and budgets. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use integrations.
Overview
9
9
years of professional experience
Work History
Revenue Technologist
RevPartners
04.2023 - Current
- Integrated native and custom solutions bidirectionally with HubSpot.
- Enhanced system performance by implementing innovative integration technologies and optimizing existing processes.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Collaborated with cross-functional teams to develop cutting-edge software solutions, driving business growth.
- Make.com, Zapier, Tibco Scribe, Tray, Google sheets, middleware experience.
CS Implementation Specialist
Lynton
07.2020 - 04.2023
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Field requests for additional maps or sync logic changes on existing integrations; scope & price them out, create change order service agreements and own the entire development process for expansion opportunities
- Maintain high-quality documentation for clients to utilize and share internally
- Conduct QA testing along with customers, debug and troubleshoot defects and incidents
- Provide technical advice and support to end-users relating to their application or integration
- Provide training and mentor lower-level Customer Support Engineers
Integration Engineer
Dynamicweb NA
11.2017 - 07.2020
- Developed tools, systems and processes to improve product supportability or overall support productivity.
- Leveraged third-party applications and middleware to develop integrations.
- Established and implemented policies, procedures and technologies to support system integrity.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Filemaker Developer
NeedyMeds
07.2015 - 11.2017
- Onboarded new employees with training and new hire documentation.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Responsible for all database UI design, relationship tables, scripting, mass emailing, and form creation
- Developed custom database solutions for managing HR related information and information sensitive materials, as well as other databases within Filemaker; responsible for design, scripting, and administration of multiple databases
Education
Bachelor of Science - Information Technology
University of Massachusetts Lowell
Salem, MA2018
Associate of Science - Business
Endicott College
Beverly, MA2015
Skills
- CRM/ERPs (NetSuite, Salesforce, Dynamics CRM/AX/NAV/D365, Business Central)
- HubSpot CRM
- Relational Databases/SQL
- Data Quality Assurance Processes
- Understanding of REST/SOAP APIs, JSON, and Javascript
- Experience with ETL or Cloud Integration software
- Building Customer Trust and Loyalty
- Training and Development
Timeline
Revenue Technologist
RevPartners
04.2023 - Current
CS Implementation Specialist
Lynton
07.2020 - 04.2023
Integration Engineer
Dynamicweb NA
11.2017 - 07.2020
Filemaker Developer
NeedyMeds
07.2015 - 11.2017
Bachelor of Science - Information Technology
University of Massachusetts Lowell
Associate of Science - Business
Endicott College
Similar Profiles
Ricky ShellRicky Shell
Revenue Operations Strategist at RevPartnersRevenue Operations Strategist at RevPartners
ROB JONESROB JONES
Business Operations Intern at REVPARTNERSBusiness Operations Intern at REVPARTNERS
Jayden ShaferJayden Shafer
Whitehall Borough Post Acute at PACSWhitehall Borough Post Acute at PACS
Ethan HutchinsonEthan Hutchinson
Pizza Cook at Slice On BroadwayPizza Cook at Slice On Broadway
Leila FadelLeila Fadel
Kitchen Prep Cook at Forma PastaKitchen Prep Cook at Forma Pasta