Dante Jones
Killeen,TX
Summary
Diligent and hard working candidate ready to contribute above average effort as a team member. Also a dynamic and versatile professional with a proven track record at Humana/ Teleperformance & Progressive Insurance. adept in problem-solving and excellent communication. Expert in using various technologies, I have efficiently resolved complex insurance claims and enhanced customer satisfaction. My background spans manual labor involving construction problem solving to financial counseling, demonstrating a unique blend of hard and soft skills, and a commitment to achieving employer goals.
Overview
5
5
years of professional experience
Work History
On Call General Laborer (Temporary)
Express Employment Professionals
Fort Hood, TX
07.2020 - Current
- Collected measurements and marked locations as part of project planning.
- Handled supply and equipment inventories and distribution for workers
- Performed quality checks on products and materials to identify any defects
Collections Agent Level 2
Intelogix
Copperas Cove, TX
06.2024 - 12.2024
- Reduced downtime by proactively identifying potential system flaws and implementing corrective measures
- Processed payments and applied to customer balances
- Built rapport with customers by demonstrating understanding of their situation while socking fair resolutions
- Maintained high volume of calls and met demands of busy work environment
Commercial Lines Customer Support Specialist
Progressive Insurance
Austin, TX
07.2022 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Ensured superior customer experiences through positivity, attentive listening, and compassionate responses to inquiries
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Student Loan Consultant
Trellis Company
Round Rock, TX
05.2021 - 06.2022
- Optimized client outcomes by identifying opportunities for loan consolidation or forgiveness programs.
- Educated clients on federal loan programs, guiding them towards informed decisions about their finances.
- Demonstrated empathy and active listening during consultations, fostering trust between consultant and client
Licensed Health Insurance Agent
UnitedHealthcare/Teleperformance
Killeen, TX
09.2019 - 04.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs
Education
General Lines Life & Health Insurance License -
STATE EXAM
Certification: Pharmacy Technology -
Harker Heights Healthcare Careers Center
Harker Heights, TX12.2018
Diploma -
Killeen High School
Killeen, TX05.2018
Skills
- Problem solving strength
- Excellent communication skills
- Proficient in using a multitude of hardwares & softwares
- Hard and dedicated worker
- Able to maintain a consistent workload
- Medical background
Timeline
Collections Agent Level 2
Intelogix
06.2024 - 12.2024
Commercial Lines Customer Support Specialist
Progressive Insurance
07.2022 - 06.2024
Student Loan Consultant
Trellis Company
05.2021 - 06.2022
On Call General Laborer (Temporary)
Express Employment Professionals
07.2020 - Current
Licensed Health Insurance Agent
UnitedHealthcare/Teleperformance
09.2019 - 04.2021
General Lines Life & Health Insurance License -
STATE EXAM
Certification: Pharmacy Technology -
Harker Heights Healthcare Careers Center
Diploma -
Killeen High School