Michael Duckworth
1320 Bluffview Drive,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Laborer
Envirotech
Rockwall, TX
07.2023 - 09.2023
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Store Manager
Sleep Number
Rockwall, TX
11.2020 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Salesman
Gander RV & Outdoors
07.2020 - 11.2020
- Prospected over 100 potential customers per week through Vin Solutions and maintained consistent sales in order to hit monthly sales goals.
- Showcased product features and benefits to customers and discussed technical details to overcome objections and lock in 10K-100K RV sales.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Upheld high standards of customer service by promoting and upselling new and used RV's on social media platforms.
- Helped resolve client problems quickly with superior customer service.
- Built strong rapport with clients by understanding needs, always showing empathy towards concerns, and clearly explaining products to the best of my ability. I'd also add that there are dozens of differentiating features in each RV that took time to memorize and also implement into a sales pitch with mattresses being one of them.
Store Manager
Mattress Firm
10.2017 - 07.2020
- Rotated merchandise and displays to feature new products and promotions.
- Created floor plans for mattresses and adjustable bases, and moved the beds around to match.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Responded to customer concerns with friendly and knowledgeable service and resolved issues promptly and effectively.
- Managed ordering mattress sets and accessories, and received the incoming inventory quickly and efficiently.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Minimized on-site cash with frequent deposits made at the end of each work day.
- Exceeded sales goals for the entirety of my career at the Rockwall location.
Store Manager
Mattress Zone
01.2017 - 10.2017
- Communicated product quality and market comparisons by creating sales presentations.
- Developed a structured work flow between myself and delivery drivers at a franchised store.
- Employed and managed the payment of mattress delivery drivers.
- Consistently created sales goals and exceeded them on a week by week basis.
- Occasionally worked extra hours after work delivering mattresses myself, making myself the front end and back end of the mattress sales.
Assistant Store Manager
Discount Tire Co.
01.2010 - 01.2017
- Managed opening and closing procedures and recommended changes to employees roles to optimize performance.
- Worked in teams designed to maximize performance and time management for each vehicle to leave swiftly and safely.
- Attained expert level of product knowledge, becoming go-to person for sales and service.
- Worked on the sales counter taking care of customers and ensuring their safety on the road; also worked in the bay area after all customers were taken care of.
- Work requirements included changing tires and wheels as well as balancing tires while inspecting them for nails or damage.
- The first 2 years of my employment here included doing inventory of 300-800 tires and around 10-30 wheels twice a week.
Education
High School Diploma -
North Forney High School
Forney, TX05.2013
Skills
- Sales and marketing strategies
- Lead prospecting
- Prospecting Skills
- Experience in following leads
- Exceptional communication skills
- Performance improvement experience
- Problem solving strength
- Customer service skills
- Customer relations and rapport
- Records management
- Product promotions
- Sales expertise
- Automobile Service
- Store Execution
- Inventory Execution and management
Affiliations
Robert Cast (817) 896-2919 General Manager Gander RV & Outdoors
Kyle Washington (214) 770-5369 Area Manager Mattress Firm
Art Mckee (952) 201-7513 Real Estate Agent
Timeline
Laborer
Envirotech
07.2023 - 09.2023
Store Manager
Sleep Number
11.2020 - 06.2023
Salesman
Gander RV & Outdoors
07.2020 - 11.2020
Store Manager
Mattress Firm
10.2017 - 07.2020
Store Manager
Mattress Zone
01.2017 - 10.2017
Assistant Store Manager
Discount Tire Co.
01.2010 - 01.2017
High School Diploma -
North Forney High School