Ashley Long
Self-employeed
Central City,KY
16
Years of experience
Dedicated professional with a strong work ethic, skilled in customer service and order accuracy. Proven ability to enhance customer satisfaction through efficient delivery management and personalized experiences.
Work History
Laborer
- Operated heavy machinery for efficient loading and unloading of materials.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Assisted in inventory management through accurate tracking of supplies and equipment.
- Collaborated with team members to complete projects within deadlines and quality expectations.
Instacart Shopper
4 Years 11 Months- Executed accurate order picking and product selection to fulfill customer requests efficiently.
- Managed time effectively to ensure timely deliveries within designated windows.
- Communicated with customers to address inquiries and resolve issues promptly.
- Maintained up-to-date knowledge of store inventory and promotions for enhanced customer service.
- Streamlined shopping processes by implementing best practices for route optimization.
- Enhanced customer satisfaction by providing personalized shopping experiences tailored to preferences.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Memorized store layouts and planograms to fulfill orders using the the shortest, most efficient route.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Tracked substitutions and informed customers of changes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Review orders prior to pickup for accuracy and purchase-by dates.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
Laborer
1 Month- Operated heavy machinery and tools to complete various labor tasks efficiently.
- Collaborated with team members to ensure timely completion of projects.
- Followed safety protocols and regulations to minimize workplace hazards.
- Assisted in maintaining a clean and organized work environment to promote safety.
- Supported skilled tradespeople during installation, maintenance, and repair tasks.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Used a variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
Sales Manager
2 Years 11 Months- Led sales team in achieving quarterly targets through effective training and performance management.
- Developed and maintained strong relationships with key clients, fostering loyalty and repeat business.
- Implemented promotional strategies that enhanced customer engagement and increased store traffic.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Business Owner
3 Years 2 Months- Oversaw project management for multiple construction projects, ensuring timely completion and adherence to budgets.
- Developed strategic partnerships with suppliers and subcontractors to enhance service quality and cost-effectiveness.
- Implemented streamlined operational processes, improving efficiency in project execution and resource allocation.
- Mentored junior staff on industry best practices, fostering professional growth and improved team performance.
- Conducted regular site inspections to ensure compliance with safety regulations and quality standards.
- Coordinated client communications throughout project lifecycles, ensuring alignment with expectations and satisfaction levels.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Call representatives
7 Months- Managed high-volume inbound and outbound calls to ensure customer satisfaction.
- Resolved customer inquiries efficiently, utilizing CRM software for tracking interactions.
- Trained new representatives on company policies and call handling procedures.
- Collaborated with team members to improve overall service delivery and performance metrics.
House keeping
3 Years 4 Months- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
- Managed housekeeping, supplies and operational reporting for [Type] facility.
Education
GED
Skills
Instacart app navigation
Order picking
Online order processing
Payment processing
Accurate money handling
Verifying order accuracy
Efficient shopping
Organizational skills
Detail-oriented
Delivery vehicle management
Product knowledge
Customer satisfaction focus
Hospitality and accommodation
Physical stamina
Heavy lifting
Merchandise selection
Cash handling
Promotional strategies
Strong work ethic
Grocery sales techniques
Order verification
Decision-making
Sales expertise
Building relationships
Marketing expertise
Communication skills
Adaptable schedule
Inventory handling
Prioritizing orders
Relationship building
Verbal and written communication
Prioritizing orders
Timeline
Laborer
O'BRYANS
10.2025 - 11.2025Read More
Sales Manager
AutoZone
01.2022 - 12.2024Read More
Instacart Shopper
Self-employeed
09.2021 - CurrentRead More
Business Owner
DNA CONSTRUCTION 3
06.2018 - 08.2021Read More
Call representatives
Crs
01.2017 - 08.2017Read More
House keeping
Super 8
04.2010 - 08.2013Read More
Laborer
Perdue
Read More
POWDERLY LEARNING CENTER
GED
Read More