Nickolaus Mitchell
Casper,WY
Summary
Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist
customers Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager/Bartender
The Office Bar and Grill
Casper , WY
07.2020 - 06.2022
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant and Customer Service Representative
Hilltop Bank
03.2019 - 07.2020
- Processed requests for debit and credit cards, fraud claims, and bank documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Program Technician/Assistant
The United States Department of Agriculture
- Maintained detailed and current records on customers, orders and assignments.
- Handled service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.
- Completed basic and semi-skilled work with little or no oversight.
Restaurant Manager
The Office Bar and Grill
01.2020 - 06.2022
Administrative Assistant, Customer Service Representative
Hilltop Bank
01.2019 - 01.2020
BMT Cleaning
01.2017 - 01.2019
Education
Associate of General Studies -
Casper College
08.2016 - 12.2018
Skills
Presentation skills I hosted every week a local event called “Singo” I presented in front of live crowds with a live microphone Encouraging, teaching and keeping a fun atmosphere
undefinedTimeline
Restaurant Manager/Bartender
The Office Bar and Grill
07.2020 - 06.2022
Restaurant Manager
The Office Bar and Grill
01.2020 - 06.2022
Administrative Assistant and Customer Service Representative
Hilltop Bank
03.2019 - 07.2020
Administrative Assistant, Customer Service Representative
Hilltop Bank
01.2019 - 01.2020
BMT Cleaning
01.2017 - 01.2019
Associate of General Studies -
Casper College
08.2016 - 12.2018
Program Technician/Assistant
The United States Department of Agriculture
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