Tania Samuels
Palm Coast,Florida
Summary
Experienced and compassionate professional with over two decades in corrections, mental health care, and client-facing service. Known for excellent communication, conflict resolution, and a strong commitment to safety, wellness, and respect for individuals. Proven ability to manage crisis situations, collaborate with multidisciplinary teams, and deliver high-quality care in diverse environments. Seeking a role that values empathy, discipline, and service.
Overview
39
39
years of professional experience
Work History
Instacart Shopper
Instacart
01.2021 - Current
- - Shopped and delivered groceries for customers with a focus on accuracy, timeliness, and customer satisfaction
- - Selected and carefully packed grocery items to ensure product quality and safe transport
- - Maintained open communication with customers regarding replacements, preferences, and special delivery instructions
- - Managed multiple orders and optimized delivery routes to ensure on-time drop-offs and efficient service
- - Earned consistently high customer ratings, resulting in several repeat customers and increased order volume
Corrections Officer
NYC Department of Correctional Services
08.1990 - 11.2008
- - Oversaw care, custody, and control of inmates, ensuring safety and security across facility operations
- - Worked closely with medical and mental health staff in the jail's clinic to support inmate wellness and manage crisis situations
- - Conducted routine and emergency security checks, implementing conflict resolution strategies to de-escalate incidents
- - Collaborated with NYPD and NYS Department of Parole on law enforcement procedures and inter-agency coordination
- - Operated x-ray machines, magnetometers, and hand transfriskers as Mail Room Vacation Relief Officer
- (Retired)
Mental Health Therapy Aide
NYS Dept. of Mental Health & Retardation
05.1986 - 08.1990
- - Provided daily care and support for individuals with intellectual and developmental disabilities
- - Assisted with daily living activities including bathing, feeding, and mobility
- - Supported normalized, home-like environments and accompanied clients on enriching day trips
- - Collaborated with therapeutic staff to support individual behavioral goals and care plans
Education
Associate Degree - Occupational Therapy
Daytona State College
Daytona Beach, FL05.2015
Skills
- - Exceptional Communication
- - Conflict Resolution
- - Security-Minded & Facility Safety
- - Team Collaboration
- - Caregiving & Mental Health Support
- - Tech & App Comfort (Instacart, scanning tools)
Timeline
Instacart Shopper
Instacart
01.2021 - Current
Corrections Officer
NYC Department of Correctional Services
08.1990 - 11.2008
Mental Health Therapy Aide
NYS Dept. of Mental Health & Retardation
05.1986 - 08.1990
Associate Degree - Occupational Therapy
Daytona State College
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