Travel
Alyssa Ansert
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients in the resort, hotel and restaurant industries. Enthusiastic and motivated to launch a new career in the travel industry. Possess a passion for exploring new destinations and helping others create unforgettable travel experiences. Seeking a Travel Advisor position to gain hands-on experience and contribute to your dynamic travel agency at AAA.
Overview
19
19
years of professional experience
Work History
Instacart Shopper
09.2020 - 04.2024
- Help those in need of groceries and essentials through the pandemic
- Rated 5 stars out of 5 by over 1,000 customers, Diamond Cart status.
Lead Server/Trainer
Vessel Restaurant at the Kona Kai Resort & Spa
08.2015 - 08.2020
- Assist in guiding front of the house staff in guest service standards, adhering to the core values of the resort
- Provided excellent service and created memorable experiences, leading to repeat business.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
Restaurant Manager
Brigantine Seafood & Oyster Bar (Poway, Del Mar, Point Loma)
11.2006 - 08.2015
- Responsible for the management and operation of the restaurant, including the development and growth of staff, sales, and profits.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Guest Services Manager
Rancho Bernardo Inn
08.2005 - 11.2006
- Supervised a team of front desk agents, concierges and bell staff ensuring adherence to policies, procedures, and top-notch customer service standards.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
Education
Travel Agent Training Program -
San Diego State University Global Campus
04.2024
Bachelor of Science - International Hotel & Tourism Management
Johnson & Wales University
Charleston, United States02.2004
Skills
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Knowledge of travel industry terminology and practices
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Driven by sales and exceeding my goals
- Eagerness to learn and adapt to new tasks and responsibilities
- Attention to detail and accuracy
- Computer savvy with ability to navigate between multiple systems and web browsers
- Cross-selling techniques
- Multitasking Abilities and Time management
- Exceptional communication
Additional Experiences
- Walt Disney World College Program, Disney MGM Studios at Walt Disney World Resort, Orlando, FL, 02/99, 06/99, Merchandise Host, Team Leader for Internship
- Greece Summer Abroad, Athens, Delphi, Island of Hydra, Meteora, Halkidiki, 07/02, 08/02, Studied International Hotel & Tourism Management
- IHTTI: School of Hotel Management, Neuchatel, Switzerland, 02/03, 06/03, Spent a semester abroad studying hotel, restaurant, and tourism management
Additional Information
Completed the Travel Agent Proficiency Exam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Art Festivals
Wine & Dining
Theater
Concerts
Timeline
Instacart Shopper
09.2020 - 04.2024
Lead Server/Trainer
Vessel Restaurant at the Kona Kai Resort & Spa
08.2015 - 08.2020
Restaurant Manager
Brigantine Seafood & Oyster Bar (Poway, Del Mar, Point Loma)
11.2006 - 08.2015
Guest Services Manager
Rancho Bernardo Inn
08.2005 - 11.2006
Travel Agent Training Program -
San Diego State University Global Campus
Bachelor of Science - International Hotel & Tourism Management
Johnson & Wales University