Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Evans

Scott AFB,IL

Summary

Professional secretary with over three years of experience managing daily administrative support tasks and military operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

6
6
years of professional experience

Work History

Instacart Shopper

Instacart
04.2021 - Current
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Handled complex transactions accurately, processing payments securely using the Instacart platform.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Expanded knowledge of local product offerings through ongoing research and frequent communication with store personnel.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.

Secretary

United States Air Force, USAF
08.2019 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Cashier

Schnucks
11.2022 - 03.2023
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.

Assistant Manager

Dollar General Store
03.2021 - 09.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Cashier

Food Outlet
02.2018 - 12.2018
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.

Admin Support

United States Air Force, USAF
08.2019 - Current
  • Coordinating administrative tasks
  • Assisting with communications
  • Providing support to the commander and their team.
  • Facilitating smooth operations within the command structure
  • Handling correspondence, maintaining records

Data Operations

United States Air Force, USAF
08.2019 - Current
  • Reduced time spent on manual tasks by developing automated workflows for common data operations.
  • Collaborated with IT department to troubleshoot technical issues affecting the efficiency of data operations.
  • Maintained accurate records of all service desk activities, enabling data-driven improvements to operations.
  • Ensured the security of sensitive information by adhering to established protocols regarding access controls, encryption standards, and storage best practices during all phases of data handling operations.

Education

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05.2019

Skills

  • Highly responsible and reliable
  • Works well under pressure
  • Exceptional interpersonal skills
  • Upbeat, outgoing and positive
  • Quick Learner
  • Planning and Organization
  • Customer Relations
  • Strong Work Ethic
  • Attention to Detail
  • Customer Service
  • Accurate money handling
  • Upbeat and Outgoing Attitude
  • Payment Processing
  • Records Management
  • Order Fulfillment
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Calendar Management
  • Confidentiality understanding
  • Schedule Management
  • Supply Ordering

Timeline

Cashier

Schnucks
11.2022 - 03.2023

Instacart Shopper

Instacart
04.2021 - Current

Assistant Manager

Dollar General Store
03.2021 - 09.2021

Secretary

United States Air Force, USAF
08.2019 - Current

Admin Support

United States Air Force, USAF
08.2019 - Current

Data Operations

United States Air Force, USAF
08.2019 - Current

Cashier

Food Outlet
02.2018 - 12.2018

High School Diploma -

Stanhope Elmore High School

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