Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Taylor Ansell

Citrus Heights,CA

Summary

Customer-focused Courier with five years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition.

Overview

8
8
years of professional experience

Work History

Instacart Shopper

Instacart
Citrus Heights, CA
07.2021 - Current
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Provided exceptional customer service throughout the shopping experience.
  • Resolved customer complaints quickly and professionally.
  • Ensured accuracy of orders by double checking contents before bagging each item.
  • Delivered groceries on time according to company standards for customer satisfaction.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

DoorDash Driver

DoorDash
Citrus Heights, CA
07.2019 - Current
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Communicated with restaurant personnel regarding customer orders, changes in orders or special requests for customers, verifying that the order was correct before leaving restaurant.
  • Secured food in insulated bags to maintain hot or cold temperature, avoiding damage during transportation.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Achieved consistently high customer scores due to exceptional service.

Lead Barista

Nugget Market Inc.
El Dorado Hills, CA
07.2016 - 07.2019
  • Prepared and served smoothies, teas, and coffee beverages, while maintaining high levels of cleanliness, organization, and sanitation of food and beverages to ensure quality
  • Educated customers on promotional menu items and provided samples to increase sales
  • Supervised and trained new baristas in operational procedures and modeled duties for front and back house positions to ensure adherence to company policies
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.

Skills

  • Exceptional Customer Service
  • Safe Food Handling
  • Team Leadership
  • Driving And Transportation
  • Time Management
  • Communication

Accomplishments

  • Achieved Diamond Cart Badge, completing over 200 orders in a 3 month period with a minimum customer rating of 4.7 out of 5 stars.

Timeline

Instacart Shopper

Instacart
07.2021 - Current

DoorDash Driver

DoorDash
07.2019 - Current

Lead Barista

Nugget Market Inc.
07.2016 - 07.2019

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Taylor Ansell