Dante Martinez

During this time that I have been working for Amazon, I have gained experience in receiving packages, scanning, and closing pallets to send them to their destinations. I also do TDR, and I am looking forward to XD. I also have experience in handling freight from which products are separated that go to other qualities for our Amazon customers.

• Coached, mentored and trained team members in order to improve their job performance.
• Created monthly reports for senior management summarizing operational performance metrics.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Directed recruitment, hiring, and training of new staff members.