Dante Norris

• Prepared and submitted required documentation to U.S. Customs and Border Protection in accordance with federal regulations.

• Proactively requested, gathered, and reviewed required documentation from customers, and followed up promptly to keep cases moving toward resolution.

• Investigated and communicated documentation discrepancies to supervisors and partner branches for accurate resolution.

• Applied departmental guidelines and controlling instructions consistently when processing each case, ensuring accuracy and compliance.

• Collaborated with internal teams across departments to meet target customer service levels and maintain a caring, personalized customer experience.

• Maintained accurate case documentation by scanning, archiving, and logging records, and communicated status updates to relevant parties.

• Managed an ACE system for streamlined customs processing.
• Operated ABI for effective customs documentation management.
• Processed PGA requirements to facilitate smooth import operations.
• Assessed USMCA qualifications for accurate trade processing.
• Prepared and filed customs entries for timely clearance.
• Reviewed commercial invoices for accuracy in import transactions.
• Managed entry holds and corrections to resolve discrepancies.

• Prepared and submitted customs entries through internal systems with accuracy and adherence to deadlines.
• Completed all required forms and declarations for United States Customs regulations in a timely manner.
• Verified that shipments complied with all federal and international requirements mandated by
• Partner Government Agencies.
• Reviewed invoices and commercial documents to identify discrepancies, updating management on resolution status.
• Troubleshot missing paperwork issues while maintaining communication with importers and international origins; prioritized workload to meet customs port deadlines and documented packages on hold lists.

• Operated equipment throughout manufacturing process, ensuring seamless operational coverage.
• Enhanced efficiency and productivity by identifying and eliminating waste and production constraints.
• Demonstrated reliability, adaptability, and strong teamwork in a high-volume production environment.
• Examined in-process and finished goods for defects, ensuring adherence to quality standards.
• Supported supervisors by coordinating workflow and facilitating communication across the production floor.
• Maintained production quality standards while supporting team members in meeting daily operational goals.

• Supported logistics planning initiatives to improve delivery timelines and elevate customer satisfaction.
• Resolved real-time operational issues, including roadside breakdowns, missing documentation, and route closures.
• Resolved real-time operational issues, including roadside breakdowns, missing documentation, and route closures.
• Monitored driver hours to ensure regulatory compliance and maintained accurate trip records for operational integrity.
• Coordinated shipment scheduling and communication among drivers, customers, and dispatch operations to streamline delivery processes.
• Managed inbound calls, resolved customer inquiries, and processed documentation efficiently to enhance customer experience.
• Monitored driver hours to ensure compliance with regulations. of Service, ensured adherence to Department of Transportation regulations, and maintained precise trip records.
• Communicated with drivers to address issues and provide real-time updates.

• Collaborated with team members to identify and resolve production and quality concerns, enhancing overall workflow.
• Collaborated with team members to address and resolve production and quality concerns.
• Utilized standard operating procedures and communication protocols specified in the company operations manual.
• Performed daily and weekly performance measurements, updating key performance indicators at the end of each shift.
• Ensured, maintained, and enforced a safe and clean working environment at all times. reporting any identified hazards.
• Participated in work group safety initiatives, receiving recognition for maintaining a safe work environment through completion of safety checks.

• Communicated with clients regarding property inquiries and potential investment opportunities.
• Managed team email inbox, ensuring timely responses and maintaining high standards of client service.
• Provided professional phone support and administrative assistance within a fast-paced environment.
• Adhered to standard operating procedures and communication protocols specified in the company operations manual.
• Obtained missing information, evaluated all documents for accuracy, and resolved all discrepancies.
• Managed the team email inbox, responding with urgency while ensuring excellent client service.