Theoren Jones
Mesa,AZ
Summary
Analytical professional with expertise in research and data analysis, skilled in problem-solving and effective communication. Leadership experience fosters collaboration and knowledge sharing, driving team growth and success. Committed to continuous learning and enhancing team dynamics.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customs Trade Specialist
FedEx Logistics
Phoenix, AZ
09.2025 - Current
- Keying and processing all shipments at high speeds and great accuracy.
- A typing speed of 110 WPM+ and good use of 10 key.
- Professional attitude in emails and any work related contact.
- Data entry at a high accuracy to comply with U.S. Customs laws and fast shipment release.
- Provided quality assurance and problem-solving for each shipment to maintain high standards.
- In process of shadowing my team leads to learn what it is they do, how I can help minimize their workload and gain experience towards becoming a lead myself.
- Handle the review queue every day to help keep good status with our Senior Manager (Yolanda Rouser).
- Trained in all forms of keying for GXTBK, FDA and now CEBS as well.
Lead Data Entry Specialist
GetMeHealthcare
Scottsdale, AZ
05.2025 - 09.2025
- Collaborated with teams to enhance data entry processes, ensuring accuracy of all information.
- Adhering to company policies & HIPAA to contain personal and confidential information about clients.
- Has experience in multiple CRMs and other client databases to ensure proper data integrity.
- Showed positive results in work efficiency due to a typing speed of 110 WPM.
- Trained new team members on data entry protocols and best practices.
- Executed data entry tasks with high accuracy and attention to detail.
- Processed incoming information and updated databases in real-time.
- Assisted in the development of streamlined processes for data management tasks.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Shift Lead
Dutch Bros Coffee
Mesa, AZ
10.2022 - 07.2023
- Maintained calm during shifts while motivating baristas.
- Provided exceptional customer service, fostering positive interactions.
- Cultivated leadership skills by managing group dynamics and fostering collaboration.
- Supervised team operations, ensuring adherence to company standards and operational excellence.
- Trained new staff on customer service protocols and efficient beverage preparation techniques.
- Monitored workflow efficiency, identifying areas for improvement and streamlining processes.
- Maintained inventory levels, coordinating with suppliers to restock essential products promptly.
- Promoted a positive work environment, motivating team members to achieve daily performance goals.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
ASU Preparatory Digital Academy
Phoenix, AZ12-2023
Skills
- Quality data entry
- Customer service
- Trade compliance
- IT skills
- HIPAA
- Microsoft Office
- Verbal communication
- Microsoft Word
- Microsoft Outlook
- Interpersonal skills
- Google Calendar
- Problem solving
- Leadership
- Team management
- Supervising experience
- Client support
- Store management
- Employee relationship building
- Interpersonal skills
- IT skills
- Customer service management
- Cash handling
- POS
- Computer skills
- Computer literacy
- Customs regulations
- Computer management
- Grammar expertise
- Microsoft PowerPoint
- Customs documentation
- Office management
- Data entry
- Grammar Experience
- Regulatory compliance
- Copy editing
- Writing skills
- Sales - Sales experience (Less than 1 year)
- Logistics coordination
- Risk assessment
- Client management
- Keyword research
- Office suite
- HIPAA
Languages
English
Timeline
Customs Trade Specialist
FedEx Logistics
09.2025 - Current
Lead Data Entry Specialist
GetMeHealthcare
05.2025 - 09.2025
Shift Lead
Dutch Bros Coffee
10.2022 - 07.2023
High School Diploma -
ASU Preparatory Digital Academy