Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kala Clark

Memphis,TN

Summary

Experienced with international trade regulations, customs procedures, and supply chain management. Utilizes strategic planning to streamline import/export processes and enhance operational efficiency. Knowledge of market analysis and regulatory compliance ensures optimized trade activities and business growth.


Overview

6
6
years of professional experience

Work History

Customs Trade Specialist

FedEx
10.2024 - Current
  • Coordinate documentation required by U.S. Customs and other Government Agencies for import clearance on behalf of clients.
  • Classify goods accurately using databases, SOPs, tariff books, online resources, and customs guidelines.
  • Process and submit import-related documentation for U.S. Customs clearance, including handling Participating Government Agencies (PGAs).
  • Maintain accurate shipment records in compliance with legal and organizational retention requirements.
  • Ensure adherence to international importing/exporting regulations and FedEx policy.
  • Provide exceptional customer service to importers, carriers, brokers, and government contacts.
  • Collaborate with internal teams and other FedEx operations to resolve issues and ensure timely processing.
  • Process agency brokerage shipments and manage remote filings as required.
  • Utilize multiple systems to process high-volume, time-sensitive transactions independently with minimal supervision.
  • Demonstrate leadership by mentoring peers on best practices and ensuring compliance with regulations.
  • Created trade marketing strategies to communicate strategies to [Number]-member team.

Office Administrator / Badging Coordinator / Hiring Recruiter

Facilities Performance Group, LLC
02.2023 - 10.2024
  • Conducted recruitment activities from candidate sourcing to onboarding, ensuring a smooth hiring process.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained office equipment, organized filing systems, and supported leadership with special projects.
  • Managed communication between departments to facilitate information exchange and project alignment.
  • Coordinated office operations to enhance workflow efficiency and ensure timely completion of tasks.
  • Completed bi-weekly payroll for 50 employees.

Team Lead / Training Specialist

TJX Companies – TJ Maxx
02.2020 - 10.2024
  • Motivated staff to achieve performance goals while maintaining high customer satisfaction.
  • Led team in achieving operational excellence through effective training and process optimization.
  • Coordinated scheduling and resource allocation to ensure efficient daily operations.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Developed and implemented strategies to enhance customer service and satisfaction levels.
  • Trained and mentored 30 -50 new personnel hired to fulfill various roles.

Education

Associate of Science - Buisness

Southwest Tennessee Community College
Memphis, TN
09.2026

High School Diploma -

Ridgeway High School
Memphis, TN
05.2018

Skills

  • Customs Documentation & Compliance
  • Customer Service Excellence
  • Import/Export Regulations
  • Tariff Classification & PGA Processing
  • Cross-Functional Communication
  • Problem-Solving & Decision-Making
  • Conflict Resolution
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Data Entry & Accuracy
  • Office Equipment Operation (Phone, Fax, Copier, Printer, Scanner)
  • Interpersonal & Communication Skills
  • Ability to Work Independently
  • Regulatory Compliance & Record Keeping
  • Leadership & Coaching
  • Office Administration & Coordination
  • Time Management & Organization
  • Adaptability & Resilience
  • Strategic Planning & Execution
  • Freight forwarding experience
  • International business development
  • International trade expertise
  • Cross-cultural communication

Timeline

Customs Trade Specialist

FedEx
10.2024 - Current

Office Administrator / Badging Coordinator / Hiring Recruiter

Facilities Performance Group, LLC
02.2023 - 10.2024

Team Lead / Training Specialist

TJX Companies – TJ Maxx
02.2020 - 10.2024

Associate of Science - Buisness

Southwest Tennessee Community College

High School Diploma -

Ridgeway High School

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