Venus Fowler
Memphis,TN
Summary
Proactive and detail-oriented professional with leadership experience and expertise in customer service, logistics, and trade compliance. Skilled in regulatory processes, team coordination, and delivering exceptional service to internal and external clients. Seeking a growth opportunity leveraging leadership capabilities and customer service expertise.
Overview
19
19
years of professional experience
Work History
Customs Trade Specialist
FedEx Logistics
Memphis
01.2021 - Current
- Coordinated documentation for U.S. Customs and government agencies, ensuring smooth entry of goods and exceptional service to importers.
- Addressed inquiries and provided accurate information to internal and external clients on customs-related issues.
- Processed FDA-regulated items, offering guidance to customers on compliance and regulatory requirements.
- Maintained accurate shipment records while communicating with cross-functional teams to resolve issues promptly.
Offload Specialist
FedEx
Memphis, NY
01.2020 - 01.2021
- Delivered exceptional service to internal teams by ensuring timely and accurate offloading of shipments.
- Communicated effectively with team members and supervisors to resolve shipment discrepancies and improve operations.
- Supported efficient operations in a fast-paced environment by collaborating with team members to meet tight deadlines.
Lead Medical Assistant
Ruch Clinic
Memphis, TN
01.2014 - 01.2020
- Provided empathetic, high-quality service to patients, ensuring a positive experience during procedures and appointments.
- Acted as the main point of contact for patient inquiries, offering solutions to scheduling and care-related concerns.
- Supervised a team of medical assistants, fostering a patient-first culture through training and mentorship.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Lead Medical Assistant
Major Medical Clinic
Memphis, TN
01.2012 - 01.2013
- Built strong patient relationships by delivering compassionate care and addressing concerns professionally.
- Directed daily operations to ensure smooth patient flow and satisfaction.
- Trained team members to enhance service quality and maintain compliance with medical regulations
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Medical Assistant
St. Jude Children's Research Hospital
Memphis, TN
01.2010 - 01.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- outstanding service to patients and families by addressing concerns with empathy and professionalism.
- Acted as a liaison between patients, families, and staff, ensuring clear communication and satisfaction.
- Supported clinical staff during procedures, enhancing the overall patient experience.
- Performed medical records management, including filing, organizing and scanning documents.
Package Handler
FedEx
Memphis, TN
01.2006 - 01.2010
- Supported internal teams by maintaining timely and accurate package handling to meet customer commitments.
- Collaborated with colleagues to resolve issues, improving the overall service experience for customers.
- Demonstrated a customer-focused approach by ensuring quality and accuracy in all shipments.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Diploma - Medical Assisting
Concorde Career College
Memphis, TNSkills
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Cross-cultural communication
Timeline
Customs Trade Specialist
FedEx Logistics
01.2021 - Current
Offload Specialist
FedEx
01.2020 - 01.2021
Lead Medical Assistant
Ruch Clinic
01.2014 - 01.2020
Lead Medical Assistant
Major Medical Clinic
01.2012 - 01.2013
Medical Assistant
St. Jude Children's Research Hospital
01.2010 - 01.2011
Package Handler
FedEx
01.2006 - 01.2010
Diploma - Medical Assisting
Concorde Career College