KADIJAH GIPSON
Olive Branch,MS
Overview
12
12
years of professional experience
Work History
CUSTOMS TRADE SPECIALIST
FEDEX TRADE NETWORKS (Overnight/Remote)
11.2019 - 10.2024
- Manage import/export declarations, customs regulations, and ensuring compliance for companies
- Helps 30+ clients daily navigate through the complex process of customs clearance, filing required documents, paying duties and taxes, and communicating with regulatory authorities including government agencies, freight forwarders, and other parties
- Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction
- Grew existing customer accounts by 30% and increasing productivity by 20%
- Addressed customer service inquiries and properly directed inbound chat queues to improve call flow leading to a reduction of response time by 30%
- Resolved 100+ Zendesk tickets daily regarding accounts, billing, and product issues.
LOGISTICS OPERATIONS MANAGER
FEDEX WORLD HUB
09.2013 - 11.2019
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions
- Oversaw ramp activities for inbound and outbound flights, including mechanical, cabin, and cargo services
- Coordinated daily schedules, tasks, and positions for team members
- Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
HEALTH CARE AIDE
BEHAVIORAL SERVICES OF TENNESSEE
01.2013 - 09.2013
- Engaged clients in physical and mental activities to enhance quality of life
- Monitored vital signs and medication use, documenting variances to ensure patient safety
- Provided basic care for elderly or disabled patients, including scheduling appointments and managing finances.
Education
BACHELOR OF ARTS - Psychology with concentrations in Clinical Psychology and Counseling Psychology
THE UNIVERSITY OF MEMPHIS
12.2017
Skills
- US Customs clearance and compliance
- Customer service and client relationships
- Data entry and processing
- Team leadership
- Accounting and billing
- Critical thinking and issue resolution
Timeline
CUSTOMS TRADE SPECIALIST
FEDEX TRADE NETWORKS (Overnight/Remote)
11.2019 - 10.2024
LOGISTICS OPERATIONS MANAGER
FEDEX WORLD HUB
09.2013 - 11.2019
HEALTH CARE AIDE
BEHAVIORAL SERVICES OF TENNESSEE
01.2013 - 09.2013
BACHELOR OF ARTS - Psychology with concentrations in Clinical Psychology and Counseling Psychology
THE UNIVERSITY OF MEMPHIS
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