Dante Scott
Arlington,TX
Summary
Resourceful Facilitator who consistently meets and exceeds productivity goals. Proven capacity to efficiently troubleshoot and resolve issues. Maintains a high level of professionalism and patience to minimize customer dissatisfaction and increase customer loyalty. Facilitator offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Collateral Specialist
Bank Of America
Fort Worth, TX
01.2021 - Current
- Proactively identified solutions for customers experiencing credit issues.
- Improved operations by 10 percent through consistent hard work and dedication.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
Facilitator
Workforce Solutions
Hurst, TX
03.2016 - 01.2021
- Ability to assess training needs through surveys, interviews with employees, focus groups, and consultation with managers, instructors, and customer representatives
- Obtain, organize, and develop training procedure manuals, guides, and course materials, such as handouts and visual aids for minimally 15 students daily
- Schedule classes based on availability of classrooms, equipment, or instructors
- Develop alternative training methods when desired improvements are not achieved
- Participate in meetings and seminars to obtain information for use in training programs and to inform management of training program status.
Talent Solutions Specialist
Workforce Solutions
Grand Prairie, TX
01.2016 - 01.2018
- Exceptional knowledge of community resources and demonstrated exemplary skill in conducting interviews and counseling others
- Utilized knowledge of (TWIST) Workforce Information System of Texas and WIT (Work in Texas) to assist customers with career exploration and job search
- Respond to over 100 customers inquiries daily; notify them of claim investigation results and any planned adjustments
- Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Loan Service Specialist
Chase
Fort Worth, TX
07.2012 - 11.2014
- Process inquiries by proceeding through appropriate workflows determined by question and answer sessions
- Service moderately complex phone calls requiring personalized communication which met or exceeded client's time and quality expectations
- Responsible for resolving moderately complex financial and non-financial customer inquiries
- Forward completed title packages for all 50 states
- Complete title releases utilizing notaries and signatures
- Follow-up on missing documentation needed to complete title work.
Education
High School Diploma -
University High School
Los Angeles, CA 09.1991 - 06.1994
Skills
Detail Oriented
Critical ThinkerTraining and DevelopmentConflict Resolution
Research and InvestigationProblem SolverWorkshop coordination
Curriculum Development
Strategic planning
Community resource knowledge
Verbal and written communication
Group activity oversight
Knowledge of financial literacy
Timeline
Collateral Specialist
Bank Of America
01.2021 - Current
Facilitator
Workforce Solutions
03.2016 - 01.2021
Talent Solutions Specialist
Workforce Solutions
01.2016 - 01.2018
Loan Service Specialist
Chase
07.2012 - 11.2014
High School Diploma -
University High School
09.1991 - 06.1994