Danuelle Duckett
Fort Worth,TX
Summary
Passionate learning and development professional with expertise in online course operations, instructional design, and technical support. Skilled in LMS management, content review, troubleshooting, and student support. Adept at ensuring quality assurance, applying content policies, and optimizing digital learning experiences. Strong problem-solving abilities, cross-functional collaboration, and commitment to diversity, equity, and inclusion.
Overview
12
12
years of professional experience
Work History
Benefit Counselor
Teacher Retirement System of Texas
01.2023 - Current
- Provide clear, structured guidance to members on policies and procedures, mirroring course operation and support functions.
- Develop and maintain knowledge base materials and training guides for diverse audiences.
- Use data analysis and feedback to refine communication and engagement strategies.
- Collaborate with cross-functional teams to enhance service delivery and improve operational processes.
Homeschool Educator & Instructional Designer
IThrive Online Homeschool
08.2022 - Current
- Designed and managed online course content, ensuring accessibility and engagement.
- Created interactive e-learning materials using Canva, Adobe Express, and CapCut.
- Monitored learner performance and engagement, optimizing curriculum based on data analysis.
- Assisted parents and educators with technical troubleshooting and content-related questions.
Certified Special Education Teacher
Fort Worth ISD
08.2017 - 10.2021
- Developed and delivered inclusive instructional content, aligned with best practices in learning and development.
- Conducted quality assurance reviews to ensure alignment with student learning objectives.
- Provided technical support and training for students and faculty using LMS platforms.
- Maintained comprehensive records to track progress and support data-driven decisions.
Admissions Counselor
Everest College
10.2012 - 01.2014
- Assisted students and faculty with technical and academic inquiries to enhance the learning experience.
- Conducted training sessions and workshops, improving student retention and satisfaction.
- Collaborated with teams across departments to streamline processes and enhance efficiency.
Education
Bachelor of Arts - University Studies
The University of Texas Arlington
Arlington, TX12-2010
Skills
- Course Operations & Online Learning Management (Canvas, Google Classroom)
- Instructional Design & E-Learning Development (Articulate Rise, Canva, Adobe Express)
- Training Facilitation & Customer Support
- Data Analysis & Performance Metrics
Timeline
Benefit Counselor
Teacher Retirement System of Texas
01.2023 - Current
Homeschool Educator & Instructional Designer
IThrive Online Homeschool
08.2022 - Current
Certified Special Education Teacher
Fort Worth ISD
08.2017 - 10.2021
Admissions Counselor
Everest College
10.2012 - 01.2014
Bachelor of Arts - University Studies
The University of Texas Arlington
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