Dany Forte

Auto Parts Counterperson

Advanced Auto Parts

01.2024 - Current

Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Contributed to a positive work environment by fostering teamwork, assisting colleagues with tasks when needed, and maintaining open lines of communication with supervisors.
Coordinated efforts effectively between service technicians and counter staff to ensure smooth workflow within the facility.
Successfully upsold additional products or services when appropriate by demonstrating their benefits to the customer''s specific needs.
Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
Collaborated with team members to streamline processes, improving overall efficiency in the workplace.
Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
Examined returned parts for defects and exchanged defective parts or refunded money.
Handled all customer service issues quickly to maintain high satisfaction levels.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Maintained clean and neat parts counter and sales floor.
Stocked and managed stock of parts.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.