Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Army Career
References
Timeline
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Dennis Neumann

Elyria

Summary

Expert in automotive and machinery parts sales with proven track record in inventory management and customer service. Proficient in assessing client needs and delivering tailored solutions to drive sales growth. Achieved significant operational efficiency improvements and elevated customer satisfaction through proactive engagement and clear communication. Increased parts department revenue by cultivating strong relationships with customers and vendors.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Auto Parts Counterperson

Liberty Ford, Vermilion
Vermilion
05.2021 - Current
  • Responded to customer inquiries via phone regarding product or service information.
  • Facilitated selection of auto parts tailored to customer needs.
  • Processed incoming shipments while ensuring accuracy of stock against packing slips.
  • Managed point of sale and parts lookup computer systems

Parts Technician

Towlift, Inc.
Cleveland
05.2017 - 11.2020
  • Guided customers in selecting suitable replacement parts for vehicles.
  • Reviewed and processed customer orders, ensuring accuracy of part numbers and pricing details.
  • Confirmed the completeness and integrity of incoming shipments prior to signing delivery documents.
  • Validated accuracy of records for parts received, stored, and issued in alignment with company procedures.

Parts Manager

Company Wrench
Cleveland
09.2016 - 03.2017
  • Executed routine inventory audits to verify precision of stock levels.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Investigated discrepancies between physical inventories and records.
  • Analyzed pricing trends to optimize cost savings.

Assistant Parts Manager

TMHOH
Cleveland
03.1998 - 12.2015
  • Provided technical support to customers regarding product information.
  • Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
  • Analyzed customer demand patterns to forecast future needs and placed orders accordingly.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.

Education

Bachelor of Arts - Political Science And Government

Hiram College
Hiram, OH
06-1984

Skills

  • Parts lookup
  • Inventory management
  • Customer service
  • Order processing
  • Product knowledge
  • Shipping coordination
  • Stock accuracy
  • Parts ordering
  • Sales techniques
  • Problem solving
  • Effective communication
  • Attention to detail
  • Parts identification
  • Warranty administration
  • Shipping and receiving
  • Upselling strategies
  • Returns processing
  • Ordering parts
  • Parts recommendation
  • Problem-solving skills
  • Supply orders
  • Replacement parts identification
  • Parts department organization
  • Parts documentation
  • Operations management
  • Email communication
  • Forklift operation
  • Invoice processing
  • Maintenance schedules
  • Inventory auditing
  • Order fulfillment
  • Returns management
  • Proficient in Microsoft
  • SAP
  • Purchasing oversight
  • Automotive parts familiarity
  • Teamwork
  • Communication skills
  • Time management
  • Problem-solving
  • Multitasking ability

Affiliations

  • Sergeant at Arms Alpha Pi Epsilon
  • Assistant Head Usher HOP Church
  • Chaplain Elyria VFW
  • Small Group Leader

Accomplishments

  • Army Achievement Medal (6)
  • Army Commendation Medals (4)

Certification

  • Parts Master Technician, TMHOH
  • Parts Technician Training, Liberty Ford

Army Career

  • Repair Parts and Equipment Records Sergeant
  • Budget NCO
  • Supply Sergeant

References

References available upon request.

Timeline

Auto Parts Counterperson

Liberty Ford, Vermilion
05.2021 - Current

Parts Technician

Towlift, Inc.
05.2017 - 11.2020

Parts Manager

Company Wrench
09.2016 - 03.2017

Assistant Parts Manager

TMHOH
03.1998 - 12.2015

Bachelor of Arts - Political Science And Government

Hiram College

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