Melanie Ryan
St. Petersburg,Florida
Summary
Experienced auto parts counterperson with strong parts catalog lookup, vehicle compatibility verification, and point-of-sale skills. Known for accurate customer service, inventory support, and fast parts identification.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Auto Parts Counterperson
Advance Auto Parts
Pinellas Park, Florida
12.2024 - 09.2026
- Assisted customers at Advance Auto Parts in selecting correct parts and resolving product inquiries.
- Suggested batteries, fluids, wipers, and accessories based on customer needs.
- Used catalog systems to find correct parts for vehicle repairs.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Verified part numbers and compatibility before completing orders.
- Processed sales returns and exchanges at the counter.
- Operated point of sales and parts lookup computer systems.
- Monitored inventory levels and restocked shelves to maintain optimal sales floor presentation.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Coordinated and executed daily parts deliveries to local businesses.
Counter Salesperson
O'Reilly Auto Parts
St. Petersburg, FL
08.2023 - 12.2024
- Assisted customers with automotive part selection at O'Reilly Auto Parts counter
- Recommended related accessories, tools, and fluids based on vehicle needs
- Initiated positive customer interactions to enhance shopping experience. and provided excellent customer service.
- Answered customer inquiries regarding prices, availability, and product features.
- Answered phone calls and provided product availability information to customers
- Processed sales transactions, returns, and exchanges with accurate register handling
- Processed credit card payments securely according to established policies and procedures.
- Followed store procedures for cash handling, pricing, and customer service
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained organized merchandise displays and ensured cleanliness of the counter to promote a welcoming shopping environment.
- Conducted inventory checks and prepared orders for team members
- Monitored security risks and thefts to protect store assets and ensure a safe shopping environment.
Sales Associate
South Seas Traders
Fort Myers Beach, Florida
02.2020 - 10.2022
- Welcomed customers as they entered the store to create a friendly atmosphere. and provided exceptional customer service.
- Assisted customers with product selection at South Seas Traders retail floor
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Assisted customers with product selection, sizing and styling.
- Processed sales transactions and handled cash register operations
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Restocked merchandise and maintained organized sales displays
- Replenished inventory and checked shelf availability
- Wrapped purchases and prepared items for checkout
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Supported merchandising changes across South Seas Traders sales areas
- Collaborated with team members to maintain smooth daily operations
- Maintained cleanliness of store environment including floors, windows, and displays.
- Cultivated strong relationships with peers and management to enhance teamwork and collaboration.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Arts - Political Science And Government
University of Colorado
CO05-1994
Skills
- Vehicle parts compatibility
- Catalog lookup
- Automotive product knowledge
- Parts sales
- Parts ordering process
- Stock organization
- Customer service
Languages
English
Professional
Spanish
Limited
Timeline
Auto Parts Counterperson
Advance Auto Parts
12.2024 - 09.2026
Counter Salesperson
O'Reilly Auto Parts
08.2023 - 12.2024
Sales Associate
South Seas Traders
02.2020 - 10.2022
Bachelor of Arts - Political Science And Government
University of Colorado