William heiman
Lake Forest,California
Summary
Dependable Auto Parts Counterperson with extensive experience in inventory management and customer support. Proven ability to resolve inquiries and ensure product compatibility, driving customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Auto Parts Counterperson
Martin Chevrolet
Torrance, California
05.1987 - 12.2012
- Assisted customers in identifying and selecting appropriate auto parts.
- Managed inventory and organized stock for efficient access and retrieval.
- Collaborated with technicians to ensure correct part specifications were met.
- Addressed customer inquiries regarding product features and compatibility.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Attended training sessions on new products offered by suppliers.
- Developed relationships with local mechanics and repair shops through regular visits and promotional activities.
- Researched cross-referenced numbers for hard-to-find parts using online catalogs and other resources.
- Updated records of customer purchases, returns, special orders in the computer database.
- Assisted in the selection of auto parts based on customer needs.
Education
2 Years of Automatic Transmission Repair - Transmission Repair And Rebuilding
Southern California Regional Occupation Center
06-1980
High School Diploma -
Torrance High School
Torrance, CA06-1980
Some College (No Degree) - Automotive Engineering
El Camino College
Torrance, CASkills
- Parts lookup systems
- Inventory management
- Parts sourcing
- Vehicles compatibility
- Problem solving
- Attention to detail
- Conflict resolution
- Critical thinking
- Training & Development
- Dependable and responsible
- Multitasking
- Basic math
- [Equipment] operation
- Communication
- Decision-making
- Problem-solving
Timeline
Auto Parts Counterperson
Martin Chevrolet
05.1987 - 12.2012
2 Years of Automatic Transmission Repair - Transmission Repair And Rebuilding
Southern California Regional Occupation Center
High School Diploma -
Torrance High School
Some College (No Degree) - Automotive Engineering
El Camino College