Danyale Bell
Birmingham
Summary
Seeking position to serve the public and contribute to company success. Dedicated customer service representative with proven skills in call handling and policy explanation. Successfully managed high-volume call environments while delivering exceptional support and ensuring customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Birmingham, AL
09.2022 - Current
- Providing excellent customer service to the public in a fast paced high call volume environment.
- Conducting interviews for retirement, disability, survivor benefits and other SSA's programs.
- Answer unscreened calls for continuous periods of time on SSA's national 800 number.
- Providing information on SSA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution.
- Using automation tools to access and update information; and
- Delivering service to customers with agreed services levels and established performance standards.
- Determining eligibility to various programs admin by SSA.
Unit Secretary, Labor and Delivery
St. Vincent's Hospital
Birmingham, AL
10.2018 - 12.2022
- Manage various aspects of administrative functions in support of clinical services ensuring efficient operations and quality patient care for a 52-bed unit.
- Oversaw admissions and registration processes for patient procedures, ensuring accuracy and compliance.
- Effectively communicated with Medical staff, patients, and families regarding patient services maintaining quality patient care.
- Handled high volume incoming calls while also maintained workflow on the unit.
- Monitored workflow processes making recommendations for improvements if required.
Patient Care Technician/ Unit Secretary
UAB Hosptial
Birmingham, AL
10.2003 - 05.2018
- Performed administrative and clinical processes in support of patient services.
- Coordinated scheduling, transfer, discharge, and admissions process.
- Performed surgical prep, conducted medical testing and obtained blood samples.
- Assisted patients with all aspects of daily living activities including personal hygiene and mobility.
- Trained new personnel regarding medical process and procedures.
Education
High School Diploma -
Woodlawn High School
Birmingham, AL09-2000
Skills
- Customer Services
- Interviewing
- Policy explanation
- Call Handling
- Effective communication and interpersonal skills
- Microsoft PowerPoint
- Active listening
Timeline
Customer Service Representative
Social Security Administration, SSA
09.2022 - Current
Unit Secretary, Labor and Delivery
St. Vincent's Hospital
10.2018 - 12.2022
Patient Care Technician/ Unit Secretary
UAB Hosptial
10.2003 - 05.2018
High School Diploma -
Woodlawn High School