Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danyale Roddy

Belleville,Illinois

Summary

Dynamic CEO with a proven track record at Direct Testing, driving substantial growth through strategic visioning and operational excellence. Expert in negotiation and client relationship building, I successfully established new revenue streams and enhanced brand reputation, showcasing strong financial acumen and leadership skills to foster organizational agility.

Overview

6
6
years of professional experience

Work History

CEO

Direct Testing
05.2023 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.

Technical Support Specialist

Veho Technologies
10.2022 - 02.2023
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Walked individuals through basic troubleshooting tasks.

Internal Technical Representative

Apple
03.2019 - 10.2022
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Implemented remote diagnostic tools to quickly identify and address customers' technical concerns without requiring onsite visits.
  • Assisted in the creation of training materials for new Technical Representatives, improving the onboarding experience for incoming employees.
  • Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
  • Contributed insights during product development meetings, helping guide feature enhancements based on real-world customer feedback.
  • Coordinated with engineering teams to report software bugs, contributing to improvements in product quality and performance over time.

Education

GED -

South Western Illinois College
Belleville, IL

Google IT Support Professional Certificate - Cyber Security

Coursera
Remote
01-2019

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Global perspective
  • Financial acumen
  • Corporate governance
  • Executive presence
  • Negotiation
  • Organizational agility
  • Client relationship building
  • Leadership and people development
  • Goal setting
  • Analytical and critical thinker
  • Profit and loss management
  • Adaptable and flexible
  • Balanced work ethic

Timeline

CEO

Direct Testing
05.2023 - Current

Technical Support Specialist

Veho Technologies
10.2022 - 02.2023

Internal Technical Representative

Apple
03.2019 - 10.2022

GED -

South Western Illinois College

Google IT Support Professional Certificate - Cyber Security

Coursera

Similar Profiles

CREATE PROFILE