Danayasia Gudger
Riverdale,GA
Summary
- Promoted to Shift Leader at Wendy’s within months due to strong performance and reliability.
- Successfully managed store openings and closings at Cafe Hot Wing, ensuring operations ran smoothly and team members stayed on task.
- Exceeded daily package handling quotas at UPS Warehouse, often completing tasks ahead of schedule while maintaining safety standards.
- Assisted in reorganizing backroom inventory, improving workflow and reducing search time by 30%.
- Regularly recognized by managers for team leadership and positive attitude, contributing to stronger team morale.
- Maintained high levels of customer satisfaction by staying calm under pressure during high-volume shifts.
- Proven ability to lift heavy loads repeatedly during long warehouse shifts and fast food supply runs.
- Comfortable with outdoor work in all weather conditions, often stayed beyond shifts to ensure tasks were complete.
Overview
5
5
years of professional experience
Work History
Shift Leader
Wendy’s
Fairburn, GA
02.2024 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Supervisor
Cafe Hot Wing
Jonesboro, GA
03.2021 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Popeyes
Jonesboro, GA
05.2019 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Package Handler
UPS
Forest Park, GA
05.2022 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Crew Member Team Leader
Dunkin' Donuts
Union City, GA
01.2022 - 07.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Education
Georgia State University
Atlanta, GASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff supervision
- Staff training and development
- POS system operation
- Safety processes and procedures
- Complaint resolution
- Issue resolution
- Sales reporting
- POS deletions
Additional Information
Physically strong, reliable, and safety-focused professional with over 5 years of experience in fast-paced environments including warehouse operations and team supervision. Skilled in handling heavy loads, working under pressure, and following strict procedures to ensure efficiency and safety. Brings a strong work ethic, punctuality, and the ability to work well both independently and as part of a team. Ready to contribute to smooth airport ground operations with a focus on dependability and attention to detail.
Timeline
Shift Leader
Wendy’s
02.2024 - 07.2024
Package Handler
UPS
05.2022 - 12.2022
Crew Member Team Leader
Dunkin' Donuts
01.2022 - 07.2022
Supervisor
Cafe Hot Wing
03.2021 - 10.2023
Crew Member
Popeyes
05.2019 - 09.2023
Georgia State University