Danye Lackland
Berkeley,IL
Overview
8
8
years of professional experience
Work History
Flight Attendant
GoJet Airlines
St. Louis, Missouri
05.2025 - Current
- Training in St. Louis, Missouri for 6 weeks.
- Conduct pre-flight safety checks and briefings, ensuring compliance with all FAA regulations.
- Delivering outstanding inflight service to up to 50 passengers per flight, consistently performing visual cabin and lavatory.
- FAA safety regulations and compliance.
- Passenger safety and security.
- Emergency procedures and first aid.
- FAA certification.
Restaurant Steward
Norwegian Cruise Line
01.2024 - 01.2025
- Delivered high-quality service to international guests in a fast-paced hospitality environment.
- Trained in emergency procedures including evacuations, first aid and crisis response, such as crowd control.
- Long hours and unique living conditions.
- Assisting with food and beverage in different restaurants/buffets on board.
- Adapting to last minute changes in schedules or itineraries, handling seasick passengers.
- Working with such a diverse group of employees from different backgrounds and delivering exceptional service to guests.
- Ensure all guests are greeted and served with a positive and upbeat attitude.
- Encouraging guests to rebook another cruise.
- 6 month contract (two seasons were completed)
Restaurant Steward
American Cruise Lines
02.2023 - 09.2023
- Delivered high-quality service to international guests in a fast-paced hospitality environment.
- Trained in emergency procedures including evacuations, first aid and crisis response.
- Keeping work areas clean and in line with hygiene standards.
- Responsible for preparing and of guest orders, written orders on server pad.
- Assisted with egress training before embarkation.
- Maintained accurate information related to all services, such as food allergies, specific needs of the guest.
- Ensure that our guests receive prompt, friendly and personalized services.
- Ensure all guests are greeted and served with a positive and upbeat attitude.
- Follow the standard operating procedures and sequence of service of the restaurant at all times.
- Assisted with cocktail hour daily, serving hors d’oeuvres, bussing dirty dishes and cleaning lounges.
- Cleaned rooms and public spaces weekly to the satisfaction of all guests, restocking amenities, changing dirty linens, and assisting with any guest request in a timely manner.
- 28 week contract
Medical Assistant
Access Community Health Network
11.2019 - 01.2023
- Prepared patients for exams, such as taking medical history and collecting vital signs, assisting with pain management.
- Collecting and labeling lab specimens and performing point of care testing.
- Input information and updated patient electronic medical records.
- Assist with minor procedures and wound care.
- Maintained exam rooms well stocked with supplies.
- Assisting with annual medicare wellness exams, new patient exams and well child exams.
- Practicing hand washing safety.
Server
Olive Garden
05.2018 - 10.2022
- Delivered exceptional guest service in a fast paced, high volume restaurant, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously while maintaining accuracy, timeliness and hospitality.
- Upsold menu items and promotions, increasing average check totals and contributing to team sales goals.
- Trained new hires on company procedures, POS systems and guest service standards.
- Wine samples, wine pairing.
- Polishing silverware.
- Keeping my assigned section cleaned, organized and stocked.
Education
Medical Assistant - undefined
Lincoln College of Technology
07.2019
High School - undefined
Proviso West High School
Hillside, IL05.2016
Skills
- FAA card holder
- Customer service excellence
- Crisis and emergency management
- Cultural sensitivity and multilingual communication
- Team collaboration in confined environments
- Conflict resolution and communication
- Adaptability and resilience
- BASSETS Certified
- Food Handler Certification
- CPR/BLS Certified (AHA)
- Registered Medical Assistant (NHA)
- Bartender/Server
- TWIC Card Holder
LANGUAGES
English
Timeline
Flight Attendant
GoJet Airlines
05.2025 - Current
Restaurant Steward
Norwegian Cruise Line
01.2024 - 01.2025
Restaurant Steward
American Cruise Lines
02.2023 - 09.2023
Medical Assistant
Access Community Health Network
11.2019 - 01.2023
Server
Olive Garden
05.2018 - 10.2022
Medical Assistant - undefined
Lincoln College of Technology
High School - undefined
Proviso West High School