TIARE ALOHILANI ZAVALA
Philadelphia,PA
Summary
Customer service professional with 9 years of experience in managing and supporting customers of different cultures and backgrounds, seeking a challenging position to bring my collaboration, communication, and leadership skills to streamline operations and support business growth.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
10.2022 - Current
- Managed a large team of 120+ flight attendants, provided training on catering, VIP/concierge service, flight procedures, and safety protocols
- Coordinated crew logistics for transportation, accommodations, and payroll
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
- Ensured safety compliance through pre-flight briefings and emergency procedure demonstrations
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
Veterinarian Technician
County Line Animal Hospital
05.2020 - 09.2022
- Organized and executed hospital booth preparations to promote the business in a local, small-scale event
- Created and managed the event budget, including catering and items for marketing to boost clientele
- Utilized advanced medical equipment that connected with computers to allow for faster and higher quality results
- Conducted routine examinations and administered vaccinations to ensure animal health
- Supported veterinarians during emergency cases with swift response times to administer critical care effectively under high-pressure situations
Entertainment Photographer and Sales Clerk
Disneyland
07.2015 - 2020
- Managed on-site operations for events, ensuring efficient setup, breakdown, and troubleshooting, resulting in a seamless experiences for attendees and stakeholders
- Created engaging posed and action portraits of couples and families, leading to revenue increase in Photography Department
- Marketed and promoted photography services through active photo sessions, attracting larger crowds
- Collaborated with event teams to create thematic photography experiences for special occasions.
- Captured high-quality images of guests and characters in diverse park settings.
Education
Veterinarian Science
Mt. San Antonio College
Walnut, CA08.2020
Liberal Arts
Cypress College
Cypress, CA05.2018
Skills
- Crew Management
- Team training
- Team Oversight
- High-Pressure Decision-Making
- Customer Relations
- Travel Arrangements
- Event Planning and Coordination
- FAA Regulations/ Safety
- Time Management
- Airline Operations
- Concierge and VIP Relations
- Scheduling and FAA Forms
- Public Speaking
Timeline
Flight Attendant
American Airlines
10.2022 - Current
Veterinarian Technician
County Line Animal Hospital
05.2020 - 09.2022
Entertainment Photographer and Sales Clerk
Disneyland
07.2015 - 2020
Liberal Arts
Cypress College
Veterinarian Science
Mt. San Antonio College
STRENGTHS
- Leadership: Stay focused on different tasks, and my time, energy, and mental capacity in order to achieve desired outcome
- Attention to Detail: Allocated my cognitive resources to achieve accuracy when accomplishing tasks
- Collaboration: Efficiently communicating, organizing, and delegating tasks successfully as a team towards a common goal