EMILY LEWIS
Double Oak,TX
Summary
Strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Abilities in leadership and creative problem solving. Consistently recognized by superiors for a positive attitude and ability to work with team members to achieve goals.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Hillwood Airways/Eastern Airline
Dallas, TX
01.2023 - 03.2024
- Implemented aircraft safety protocols by conducting first aid and emergency response training, decreasing hazards and ensuring safety of all passengers
- Served as part of a team to deliver drinks, snacks, and on certain flights, first class meals and dining to passengers
- Selected to demonstrate in a crucial FAA drill the efficiency and competency of the Flight Attendants of my company
- Acted as a Lead Flight Attendant on numerous flights, in charge of overseeing the performance and team work of the members of the cabin crew, ensuring all members in compliance with protocols and FAR
Coastguardsmen
United States Coast Guard
Seattle, WA
11.2020 - 12.2022
- Worked as a deckhand aboard CGC Healy, a polar ice breaker primarily responsible for maintaining US presence in the Northern-most regions of our oceans
- Assisted in science evolutions in the Arctic, numerous deck and crane evolutions, including the transfer of over 150,000 pounds of cargo and equipment necessary for ship and crew readiness
- Dependable, hard-working, adaptable member of deck, I was the Lead Seaman on account of my months of experience and numerous qualifications in watchstanding, equipment operation, and ship knowledge
- Entrusted with overseeing maintenance and paint assignments, crewmember training, and numerous work projects, assisting in ensuring readiness of both essential personnel and ship board equipment
- Received recognition from my Commanding Officer and the Coast Guard at large on three separate accounts for my outstanding work ethic and quality of service to my branch and to my country.
Server
Hillside Fine Grill
Highland Village, TX
08.2020 - 11.2020
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Assistant
Righteous BBQ
Lewisville, TX
06.2015 - 07.2020
- Responsible for packing food, drinks, utensils, serving trays, and other equipment
- Catered at numerous events, including weddings, graduation celebrations, and business parties.
- Ensured quality control of all food products before serving.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Received orders from clients and communicated details to the chef team accordingly.
- Listened to negative and positive feedback from guests to improve customer service quality.
Maintenance Staff
Snow Wolf Lodge
Pagosa Springs, CO
05.2019 - 08.2019
- Troubleshot malfunctioning heating and cooling systems by testing voltage and current readings.
- Finished multiple projects, including laying wood flooring, building bunk beds, tiling, rerouting electrical outlets, staining and prepping lumber, etc.
- Performed preventive maintenance on a wide variety of building systems.
- Followed safety rules when working with hazardous chemicals, materials, equipment.
- Ensured that all tools were in good working order prior to use in the field.
- Utilized hand tools such as saws, drills, hammers and screwdrivers during repairs and installations.
Front Desk
Driven Elite Fitness and Health
Grapevine, TX
09.2018 - 01.2019
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Performed administrative tasks such as filing documents or updating member accounts.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Collected payments, renewed memberships and resolved billing issues.
Team Member
Chick-fil-A
Flower Mound, TX
03.2018 - 09.2018
- Trained in various roles, including front counter, drive-thru, Face-to-Face, stocking, serving, and training future Team Members.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
Summer Camp Counselor
Frontier Camp
Grapeland, TX
06.2017 - 08.2017
- Assisted with the planning and execution of daily activities for campers.
- Oversaw the cabin, and ensured the girls were being safe and obeying camp policies.
- Responsible for being a good role model, for leading cabin devotionals, and for helping guide the girls spiritually through use of the Scripture.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Developed strong relationships with parents to provide updates on their child's progress at camp.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Provided first aid when needed in accordance with established procedures.
- Operated boats for use in waterboarding/waterskiing activities, followed all safety procedures to ensure maximum fun while maintaining well-being of all campers.
Paid Internship
UNT Chemistry Department
Denton, TX
06.2015 - 08.2015
- Selected for an internship in the Chemistry Department at the University of North Texas.
- Worked with equipment including mass-spectrometry, Nano-manipulating, and prototype technology.
- Assisted in the preparation of laboratory experiments, including setting up and cleaning up equipment.
Education
Two Years of College - English Literature
Texas A&M
College Station, TX01.2020
Biblical Worldview Program -
Summit Semester
Pagosa Springs, CO11-2017
Skills
- Emergency Care
- FAA Regulations
- Customer Service
- First Aid
- Flight safety
- Crew Management
- Crane Operations
- Vessel maintenance
- Equipment Inspection
References
- Sandra Buckely, (214) 649-7084
- BMC Whitehead, (678) 863-2272
- BM2 Martini, (503) 382-7269
- Rick Valley, (972) 979-1498
- David Jemison, (469) 442-6640
- Terry Bancesco, (970) 507-0096
- Donald Driver, (920) 217-6702
- Dusty Stone, (936) 544-3206
Timeline
Flight Attendant
Hillwood Airways/Eastern Airline
01.2023 - 03.2024
Coastguardsmen
United States Coast Guard
11.2020 - 12.2022
Server
Hillside Fine Grill
08.2020 - 11.2020
Maintenance Staff
Snow Wolf Lodge
05.2019 - 08.2019
Front Desk
Driven Elite Fitness and Health
09.2018 - 01.2019
Team Member
Chick-fil-A
03.2018 - 09.2018
Summer Camp Counselor
Frontier Camp
06.2017 - 08.2017
Assistant
Righteous BBQ
06.2015 - 07.2020
Paid Internship
UNT Chemistry Department
06.2015 - 08.2015
Two Years of College - English Literature
Texas A&M
Biblical Worldview Program -
Summit Semester
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