Danyel Lujan
Simi Valley,CA
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager
Slice House Pizza
Simi Valley, CA
09.2023 - 02.2026
- Emails
- Guest complaints
- Bank runs
- Cashier/cook
- DoorDash/uber eats/ grubhub etc (3 months 100% in a row no missing items)
- Cleaning
- Refund, sales, credits
- Food and paper ordering
- Oversaw daily operations, ensuring optimal workflow and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality.
- Fostered a positive workplace culture through effective communication and employee engagement strategies.
Server
California Pizza Kitchen
Simi Valley, CA
01.2025 - 03.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining high quality of service.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Implemented system for improving table turnover rates during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Location was near a mall with 100s of foot traffic
Event Coordinator
Fresh Brothers Pizza
Westwood, CA
09.2022 - 09.2023
- Got staff ready for Galaxy soccer games, UCLA Basketball, all events at Rose Bowl and UCLA (over 85,00 people)
- Registers
- Inventory
- Guest services
- Organization
- Restocking/Cleaning
- Assisting staff with questions
- Making sure to call for more product before running out
- Coordinated logistics for events, ensuring timely delivery and setup of materials and equipment.
- Developed event timelines and checklists to streamline planning processes and enhance team efficiency.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Direct Care Staff
Rancho San Antonio Boys Home
Chatsworth, CA
05.2022 - 10.2022
- Watched over 12-16 youth males
- Provide feedback and support
- Participate in therapy groups
- Took youth for Meds/School/Appointments etc.
- Assisting youth with learning independent living skills
- Writing/logging/reading
- Cleaning
- Provided compassionate support to residents, fostering a safe and nurturing environment.
- Assisted in daily living activities, promoting independence among youth residents.
SUD Youth Counselor
Tarzana Treatment Center
Tarzana, CA
01.2021 - 02.2022
- Counseling troubled youth who struggle with addiction
- Ran Drug Ed/Sex Ed groups
- Speaker Panels
- Family therapy
- Probation/Drug Court
- Work with youth 13-20
- Case load of 20 youth
- Finding material/creating material
Kitchen/Cashier
Fresh Brothers
Calabasas, CA
04.2019 - 08.2021
- Restocking
- Cashier
- Making food
- Delivery
- Cleaning
- Team Leader of 20 team members
- Managed cash drawer, balancing funds at shift end for accuracy.
- Trained new staff on operational procedures and customer service standards.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
Assemble Tossed Salads for Guest
Sweetgreen
Los Angeles, CA
02.2019 - 01.2021
- Cashier functions-Card only functions, apps, rewards
- Both cold and hot prep
- Restocking dry goods, paper goods, inventory
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Severed over 100 people daily
Sales Employee
Bath and Body Works
San Mateo, CA
11.2018 - 01.2019
- Receiving shipment
- Cashier
- Restocking and Layout Rebuild
- Cleaning
- Sales floor
- Delivered exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring product availability and organization.
- Worked inside the mall 1000s of foot traffic daily
Education
Addiction Studies - Addiction Studies
Pierce College
Woodland Hills, CA05-2028
Addiction Studies - Addiction Studies
College of San Mateo
San Mateo, CA12-2018
High School Diploma -
Dinuba High School
Dinuba, CA05-2014
Skills
- Bi-Lingual
- Multi-Tasking
- Shift Management
- Leadership and team building
- Training and coaching
- Problem resolution
Accomplishments
- Supervised team of 50 staff members.
- Finishing Bartending School
- Helped opened and run a restaurant at 26 years old with no prior knowledge
- SUD (substance abuse disorder) certified
- Event Coordinator
Certification
- Counseling Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
California Pizza Kitchen
01.2025 - 03.2025
General Manager
Slice House Pizza
09.2023 - 02.2026
Event Coordinator
Fresh Brothers Pizza
09.2022 - 09.2023
Direct Care Staff
Rancho San Antonio Boys Home
05.2022 - 10.2022
SUD Youth Counselor
Tarzana Treatment Center
01.2021 - 02.2022
Kitchen/Cashier
Fresh Brothers
04.2019 - 08.2021
Assemble Tossed Salads for Guest
Sweetgreen
02.2019 - 01.2021
Sales Employee
Bath and Body Works
11.2018 - 01.2019
Addiction Studies - Addiction Studies
Pierce College
Addiction Studies - Addiction Studies
College of San Mateo
High School Diploma -
Dinuba High School