Danyel Ojeda
Sulphur,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Instacart Shopper
Instacart
01.2021 - Current
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked productively with customers to meet order requirements and service expectations.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Driver
Uber, Lyft
08.2018 - Current
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Fire Watch
Performance Contractors Inc/Aptim
05.2017 - 10.2018
- Reported inspection findings to fire marshal with recommendations for eliminating or counteracting hazards.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Created fire prevention plans to reduce risk of fire in various locations.
- Directed activities of crews working to contain and extinguish forest fires and coordinated critical support.
Parts Sales Manager
AutoZone
03.2013 - 06.2014
- Delegated daily task to team
- Prepared employee schedules
- Trained new employees
- Monitored sales
- Preformed weekly bank transactions and made daily registers and safe audits
- Order and ship inventory to and from other stores
- Utilize computerized inventory management software and conduct regularly scheduled manual inventories as well as periodic cycle counts
Education
Diploma - Industrial Electrican
Sowela Technical Community College
Lake Charles, LA08.2013
Associate of Applied Science - Industrial Instrumentation
Sowela Technical Community College
Lake Charles, LA08.2010
Skills
- Client Needs Assessment
- Merchandising Proficiency
- Merchandise Selection
- Health Code Requirements
- Acquire New Business
- Sales Expertise
- Guest Satisfaction
- Purchase Needs Determination
- Customer Buying Habits
- Customer Presentations
Timeline
Instacart Shopper
Instacart
01.2021 - Current
Driver
Uber, Lyft
08.2018 - Current
Fire Watch
Performance Contractors Inc/Aptim
05.2017 - 10.2018
Parts Sales Manager
AutoZone
03.2013 - 06.2014
Diploma - Industrial Electrican
Sowela Technical Community College
Associate of Applied Science - Industrial Instrumentation
Sowela Technical Community College
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