Danyelle Coleman
Summary
Multifamily housing professional with a strong track record in team leadership and financial management. Achieved occupancy growth from 76% to 95%, enhanced resident retention by 30%, and effectively managed multimillion-dollar budgets. Expertise in operational strategy, resident experience, and compliance with Fair Housing regulations.
Overview
9
9
years of professional experience
Work History
Community Manager
Edward Rose & Sons
Jackson
01.2026 - Current
- Led daily operations of multifamily apartment community, overseeing leasing, maintenance, resident relations, and driving financial performance.
- Managed day-to-day activities of a conventional multifamily apartment community.
- Managed operating budgets and vendor relationships, optimizing property expenses to meet service and occupancy objectives.
- Coached and developed onsite team members, enhancing accountability and improving resident satisfaction.
- Partnered with regional leadership to execute strategic initiatives focused on occupancy, retention, and asset preservation.
- Ensure compliance with Fair Housing regulations, company policies, and operational standards.
Property Manager
Orloff Property Management
Indianapolis
03.2024 - 01.2026
- Increased occupancy from 76% to 95% while improving resident retention by 30% through strategic marketing initiatives and resident engagement.
- Led daily operations for a 324-unit multifamily community while consistently maintaining occupancy above 95%.
- Managed operating budget exceeding $2 million, achieving 10% reduction in operating expenses through effective vendor negotiations and operational improvements.
- Supervised and developed eight-member team, promoting accountability and adaptability to enhance operational efficiency.
- Implemented resident communication initiatives and community events, resulting in a measurable increase in resident satisfaction.
- Broad Ripple Trails Apartments
PROPERTY MANAGER
Edward Rose & Sons
04.2022 - 03.2024
- Oversaw operations for multiple apartment communities, consistently meeting or exceeding occupancy, NOI, and resident retention goals.
- Improved occupancy by 10% year over year through strategic marketing initiatives and leasing performance enhancements.
- Managed annual operating budgets, aligning financial objectives with community goals.
- Directed SmartRent implementation, enhancing security and operational efficiency while elevating resident experience.
- Coordinated emergency rehousing and recovery efforts following a major residential building fire.
- Supervised teams of 8 to 26 employees, fostering accountability and promoting professional development.
- Managed multiple multifamily communities across various locations.
Assistant Community Manager
Edward Rose & Sons
06.2020 - 04.2022
- Coordinated management of communities with over 1,000 apartment homes to enhance operational effectiveness.
- Managed a portfolio of over 1,000 apartment homes to ensure effective property oversight.
- Facilitated leasing, financial administration, resident relations, and operational execution to optimize community performance.
- Partnered with leasing teams to achieve occupancy goals and maintain rent roll accuracy.
- Improved maintenance responsiveness and operational efficiency through effective coordination and oversight.
- Leveraged Rent Manager, Buildium, and ResMan platforms to streamline property operations.
OPERATIONS MANAGER - FACILITIES
SMS Assist
Chicago
05.2017 - 02.2020
- Managed maintenance and facilities operations for 13,000+ single-family homes across multiple markets, ensuring efficient service delivery.
- Reduced maintenance costs by 30% through preventative maintenance strategies and vendor optimization.
- Leveraged KPI and SLA reporting to enhance operational performance and increase client satisfaction.
- Utilized Tableau, Maximo, eMaint CMMS, and FMX for performance management and reporting, providing actionable insights.
- National Maintenance Portfolio | 13,000+ Single-Family Homes
Education
DePaul University
Chicago, ILSkills
- Property Operations
- Occupancy Growth
- Resident Retention
- Team Leadership
- Staff Development
- Vendor Relations
- Contract Negotiation
- Resident Relations
- Fair Housing Compliance
- Capital Improvements
- Project Management
- Yardi
- AppFolio
- SmartRent
Timeline
Community Manager
Edward Rose & Sons
01.2026 - Current
Property Manager
Orloff Property Management
03.2024 - 01.2026
PROPERTY MANAGER
Edward Rose & Sons
04.2022 - 03.2024
Assistant Community Manager
Edward Rose & Sons
06.2020 - 04.2022
OPERATIONS MANAGER - FACILITIES
SMS Assist
05.2017 - 02.2020
DePaul University