Operations-driven property management professional with over 9 years of experience in managing diverse housing communities. Expertise in financial oversight, compliance adherence, and fostering strong resident relationships. Achievements include exceeding occupancy and revenue goals while enhancing community engagement and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Manager
Wolf Ranch Condominium Rentals
03.2025 - Current
Oversee daily operations of a 160-unit stabilized garden-style + condominium apartment community, including financial performance, leasing operations, maintenance coordination, resident relations, and staff supervision.
Lead lease enforcement processes including application approvals, renewals, notices, and compliance with Fair Housing and landlord-tenant regulations.
Collaborated with maintenance teams to ensure timely completion of service requests and enhance resident satisfaction.
Conduct routine property inspections to maintain community standards, safety compliance, curb appeal, and operational efficiency.
Analyze market trends and leasing activity to support occupancy, retention, and revenue goals.
Supported property financial goals through oversight of rent collection, management of delinquency, control of expenses, and adherence to budget.
Review and approve vendor invoices, coordinate contractor communication, and ensure compliance with insurance and company documentation requirements.
Supervise onsite team members through training, coaching, performance management, and operational support.
Maintained professional communication with residents, vendors, ownership groups, and internal leadership teams about property operations and performance.
Coordinated marketing initiatives, leasing outreach, and community engagement activities to enhance visibility and achieve occupancy targets.
Led a team of five employees while supporting occupancy goals, resident retention, and operational efficiency.
Maintained annual operating budgets and exceeded NOI expectations for two consecutive years through expense management and revenue optimization strategies.
Ensured compliance with Fair Housing regulations and affordable housing program requirements including LIHTC, HUD, and Section 8 guidelines.
Partnered with maintenance teams to reduce vacancy loss, streamline turnaround times, and uphold property standards.
Community Manager
Logan Property Management
03.2020 - 03.2023
Previously managed a team of 2 at a 130-unit HUD/Tax Credit blended community –using Onesite software and Windsor for compliance.
Transformed poorly managed property by completing 36+ months of past due recertifications post re-syndication, enhancing compliance and tenant satisfaction.
Enforced community rules and policies to ensure compliance and foster a positive living environment.
Prepared for Hud REAC inspections along with maintenance scoring an 89%.
Prepared/ing for MOR file audit and scoring above average 2 years consecutively.
Experienced in full certifications and interim certifications to determine rent determinations verifying income, assets/expenses in a timely fashion abiding by HUD’s 30-day implementation for rent adjustments.
Interviewing and explaining the process of HUD policies and guidelines to aid in thorough understanding of requirements and eligibility.
Monthly income discrepancy evaluations in accordance with HUD EIV compliance and procedure manual to ensure proper eligibility determinations.
Teamed with Sacramento housing authority to maintain eligibility of section 8 households: via SHRA landlord portal and by ensuring unit compliance.
Followed up with delinquent tenants and coordinated collection procedures while considering post-covid changes.
Inspecting exterior/interiors of the property to ensure compliance with fire codes, building insurance regulations, and maintaining a suitable and safe property to present to the real estate assessment commissions not limited to asset management inspections.
Maintaining all original, renewal, transfer, documents in compliance with HUD; onsite physically and electronically via Windsor.
Coordinating with maintenance to minimize vacancies by maintaining a well-kept property; strategizing improvements and monthly, quarterly, and annual building/unit inspections.
Maintaining all operational facilities to ensure appropriate strategy and game plan are oversaw and coordinating project updates, delays, and schedule changes throughout until completion.
Assistant Community Manager
USA Multifamily Management
01.2017 - 03.2020
Conducted property tours, employing active listening to identify client needs and effectively showcase amenities, resulting in successful sales.
Utilized USA's customer service standards 'E.S.P' to demonstrate excellent customer service to all.
In compliance with fair housing laws assists communities with lease violations, evictions, annual recertifications etc.
Knowledgeable in tax credit section 42 LIHTC paperwork and Yardi voyager.
Conducted yearly recertification of income to determine eligibility.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Monitored common areas for cleanliness and safety.
Timely document/complete maintenance service requests and relaying with maintenance team.
Oversaw maintenance repairs by regularly contacting residents regarding completed service requests, ensuring satisfaction with services provided.
Followed up on outstanding matters to ensure timely resolution and maintain open communication with residents.
Maintained open communication with property manager and maintenance supervisor.