Danyelle Coursey
Rockwall,TX
Summary
Results-driven Senior Client Manager known for productivity and efficient task completion. Skilled in client relationship management, strategic planning, and negotiation. Excel at communication, problem-solving, and adaptability, using these soft skills to effectively manage projects and exceed client expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Client Manager
UnitedHealthcare
Dallas, TX
03.2019 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created implemented benefit plans to meet the organization's goals.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
Senior Implementation Project Manager
UnitedHealthcare
Dallas, TX
10.2007 - 03.2019
- Developed project plans, and schedules for successful implementation of projects.
- Managed overall progress of the implementation process to ensure timely completion.
- Collaborated with stakeholders to ensure that requirements were met within specified timelines.
- Prepared detailed reports outlining project progress, risks, issues and recommendations for senior management review.
- Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
Education
Bachelor of Science - Psychology
Dallas Baptist University
Dallas, TX12-2009
Skills
- Relationship Management
- Problem-solving aptitude
- Attention to Detail
- Effective Communication
- Compliance Management
- Problem-solving abilities
- Teamwork and Collaboration
- Strategy Development
Certification
- Life & Health Insurance License, maintained since 2/2010
Timeline
Senior Client Manager
UnitedHealthcare
03.2019 - Current
Senior Implementation Project Manager
UnitedHealthcare
10.2007 - 03.2019
Bachelor of Science - Psychology
Dallas Baptist University
Similar Profiles
Amanda EdmondsonAmanda Edmondson
Vice President, Network Management North Texas and Oklahoma at UnitedHealthcareVice President, Network Management North Texas and Oklahoma at UnitedHealthcare
Antoinette ThomasAntoinette Thomas
Short-Term Disability Case Manager at UnitedHealthcareShort-Term Disability Case Manager at UnitedHealthcare
Cahrizma RobinsonCahrizma Robinson
Claims Specialist at UnitedHealthcareClaims Specialist at UnitedHealthcare
DANA JOSEPHDANA JOSEPH
Case Coordinator at UnitedHealthcareCase Coordinator at UnitedHealthcare
Daniel GuinanDaniel Guinan
Operations Manager at KeHE Distributors LLCOperations Manager at KeHE Distributors LLC