Amy Kennemer
Bridgeport
Summary
Proven leader in relationship management and revenue generation, excelling at Cigna Healthcare. Mastered the art of building lucrative partnerships and enhancing brand awareness through strategic solutions. Achieved notable client satisfaction by leveraging compliance management skills, significantly contributing to business growth.
Overview
12
12
years of professional experience
Work History
Senior Client Manager
Cigna Healthcare
03.2018 - Current
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Payer Relationship Manager
Cigna Healthcare
04.2015 - 02.2017
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Client Service Executive
Cigna Healthcare
01.2013 - 04.2015
- Priced services correctly and directed development of client-customized solutions.
- Developed and maintained existing client relationship and developed new client relationships.
- Maintained and executed yearly formal business plans.
- Identified business challenges and presented solutions to challenges.
Education
Bachelor of Science - Organizational Management
Covenant College
Lookout Mtn GA05-2005
Skills
- Revenue generation
- Compliance management
- Relationship management
- Brand awareness
Timeline
Senior Client Manager
Cigna Healthcare
03.2018 - Current
Payer Relationship Manager
Cigna Healthcare
04.2015 - 02.2017
Client Service Executive
Cigna Healthcare
01.2013 - 04.2015
Bachelor of Science - Organizational Management
Covenant College
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