Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danyelle Cox

Conroe

Summary

Solid experience in customer service, leveraging interpersonal skills to excel in the medical sector. Strong initiative in addressing challenges and completing tasks efficiently. Dedicated to ongoing education and skill enhancement. Authorized to work in the US for any employer.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front office/ Check out

EYE CENTER OF TEXAS
05.2022 - Current
  • Check out patients
  • Experience with Eyemd EMR
  • Experience with Athena and Centricity programs
  • Schedule and reschedule appointments
  • File charts
  • Take payments
  • Send reports to patients referring doctor
  • Prepare charts for clinic each day
  • Send records requested
  • Request records
  • Receive faxes and scan into EMR
  • In coming and outgoing referrals
  • Misc. things as requested by providers.

Customer Service Representative

GCC (Home Depot)
09.2021 - 05.2022
  • Take inbound calls from customers in regards to their orders.
  • Make order changes
  • Reschedule appointment

Medical Assistant

Vytalus Medical Group
07.2020 - 09.2021
  • Room patients
  • Vitals

Medical Assistant

NORTHEAST OB/GYN
01.2019 - 06.2020
  • Medical assistant who assist practice physician assistant daily.
  • I room, take vitals and chart information for each patient seen.
  • Refill medications when needed
  • Send referrals, lab orders, and specimen samples when needed.
  • Answering calls and online messages for patients who see my assigned provider to assist them with their questions or concerns.
  • Cleaning and keeping my rooms clean and making sure all equipment is properly cleaned and sterilized each day.
  • Give injections such as birth control. Antibiotics, pain medication, rhogam, tdap as needed.
  • Other responsibilities include assisting and setting up for procedures such as colposcopy, Emb, IUDs,and Nexplanon implants, BioTe. Other duties/experiences include scheduling, NAble Emr, supply ordering, and just trained in laser hair removal.

Certified Medical Assistant

Dr. David Singleton MD
04.2014 - 10.2018
  • Room patients
  • Take Vitals
  • File patients charts
  • Assist with in office procedures
  • Schedule appointments
  • Prepare and fax orders for labs/ imaging
  • Prepare charts
  • Verify insurance
  • Collect co pay
  • Check in patients
  • Answer phones
  • Some EMR experience (e clinical)
  • Insurance Collections

Medical Assistant Externship

Care for women
01.2014 - 03.2014
  • Responsibilities
  • Room patients
  • Prep rooms after patients
  • Sterilize equipment
  • Vitals
  • Assist doctors during exams
  • Stock rooms with sterilized tools, exam kits, gowns, gloves etc.
  • Answer phones and confirm appointments
  • Observed in office procedures
  • Preformed in office urin strip test
  • Pregnancy test
  • Collected and labelled urine samples for lab

Customer Service Representative

Nco/Apac
02.2008 - 12.2013
  • Inbound customer service and sales
  • Schedule delivery or install of equipment
  • Navigate multiple pages/systems
  • Troubleshooting issues with cell phones
  • Billing/order inquiries

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH

Certificate - Medical Assisting

Everest University
03.2014

Skills

  • Customer service and support
  • Medical coding and documentation
  • Patient care and monitoring
  • Surgery assistance
  • Vital signs assessment
  • Appointment scheduling and management
  • Computer proficiency
  • Electronic medical records (EMR)
  • ICD and CPT coding
  • Patient interaction and communication
  • Ophthalmology knowledge
  • Anatomy and medical terminology
  • Supply ordering and inventory management
  • Clerical and front desk experience
  • Insurance verification processes
  • Time management skills
  • HIPAA compliance
  • EMR
  • EMR systems
  • Medical office experience

Certification

  • Nationally registered medical assistant May 2014 to May 2016
  • Nationally Registered Certified Medical Assistant certificate was obtained in 2014, but is currently inactive. I am willing to get it renewed. When I originally obtained my certification I passed the exam with a 91%.
  • CPR January 2016
  • Driver's License
  • BLS Certification
  • CPR Certification
  • BC/BE
  • ACLS Certification

Timeline

Front office/ Check out

EYE CENTER OF TEXAS
05.2022 - Current

Customer Service Representative

GCC (Home Depot)
09.2021 - 05.2022

Medical Assistant

Vytalus Medical Group
07.2020 - 09.2021

Medical Assistant

NORTHEAST OB/GYN
01.2019 - 06.2020

Certified Medical Assistant

Dr. David Singleton MD
04.2014 - 10.2018

Medical Assistant Externship

Care for women
01.2014 - 03.2014

Customer Service Representative

Nco/Apac
02.2008 - 12.2013

Certificate - Medical Assisting

Everest University

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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