Danyelle Delves
Cranston,RI
Summary
Selfless Director with strong talents in planning and executing daily activities and encouraging community participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Overview
17
17
years of professional experience
Work History
Recreation Director
City Of Providence
Providence, RI
04.2019 - Current
- Use Microsoft office and excel to design and decorate monthly calendars and newsletters.
- Created programs and trainings to help employees with professional development.
- Assisted visitors with problems or complaints and completed administrative tasks.
- Used Microsoft office and excel to document progress notes and program attendance.
- Provided emotional support to family members, ensuring safety and well-being of loved ones.
- Promoted interest in recreational activities such as community outings, gardening and arts and crafts through consistent posts on social media platforms.
- Participated in training and development programs to maximize opportunities for self-development.
- Designed wide variety of activities to stimulate interest, involvement and engagement of the community .
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
Teacher's Assistant
City Of Providence
Providence , RI
08.2006 - 04.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Provided support to help students with special needs learn and grow.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Documented student progress and communicated with parents to keep informed.
- Recorded grades for coursework and tests in online reporting system.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Customer Service Representative
Ross Simons
Cranston, RI
05.2005 - 01.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Of Science - General Studies
Charter Oak State College
New Britain, CT08.2015
Skills
- Employee Scheduling
- Community Activities
- Safety Techniques
- Schedule Development
- Program Enrollments
- Creating Activities
- Safety Requirements
- Clerical Support
- Program Development and Implementation
- Athlete Development
- Advertising Activities
- Documentation Requirements
- Event Planning
- Complex Problem-Solving
- Education Staffing
- Critical Thinking
Timeline
Recreation Director
City Of Providence
04.2019 - Current
Teacher's Assistant
City Of Providence
08.2006 - 04.2019
Customer Service Representative
Ross Simons
05.2005 - 01.2006
Bachelor Of Science - General Studies
Charter Oak State College
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