Detail-oriented Records Management Specialist with expertise in handling sensitive documentation and maintaining confidentiality. Experienced in administrative tasks and data entry with a focus on accuracy. Demonstrated ability to collaborate effectively and adapt to changing environments while delivering high-quality results. Proficient in customer service and problem-solving, equipped to support organizational goals.
Work History
Tax Examiner I
4 Years 3 Months
Department of Revenue-Discovery (Major Tax Fraud) | 05.2022 - Current
Taxation Analysis and Processing -
Analyze accounts, tax return adjustments, assessments or documentation against Colorado Statutes, regulations, rulings and tax guidelines.
Ensure metrics and data are up to date and accurate.
Research issues and make corrections.
Process, audit and adjust accounts and information in the system.
Resolve taxpayer issues and examine new documentation and update systems with changes.
Identify fraudulent refund claims based on Discovery criteria.
Customer Support -
Educate, troubleshoot and assist customers by answering tax questions and determining the necessary guidance or course of action.
Respond to customers via web messaging, emails, letters and phone.
De-escalate customers by problem solving and providing appropriate solutions.
Admin II- Title Clerk
1 Year 2 Months
Department of Revenue-VSS | 03.2021 - 05.2022
Processed vehicle title applications ensuring compliance with state regulations.
Reviewed documentation for accuracy, reducing processing errors and improving turnaround time.
Maintained accurate records using departmental software for efficient tracking of title transactions.
Coordinated with customers to resolve title discrepancies and provide clarity on procedures.
Updating NMVTIS
Record Information Management Technician
4 Months
Arapahoe Human Services | 09.2019 - 01.2020
Prepared child support paper files for scanning into HSConnect system to ensure accurate digital records.
Logged prepped and scanned files by date in Access database, maintaining organized documentation.
Prepping child support paper files for scanning into the HSConnect system.
Tracked combined cases with role reversals to facilitate accurate case management.
Contributed 22.5 hours weekly to assist with child support processing.
In Home Care for my father
5 Months
In Home Care | 12.2018 - 05.2019
Provided in home care for my father after his knee surgery.
Facilitated daily household tasks, ensuring a comfortable living environment and managing necessary errands.
Administered wound care, picked up prescriptions, ensured medication adherence, transported to doctor appointments, and assisted with dressing.
Performed additional tasks as required to support daily operations.
Full-time, 24 hrs a day
Child Support Tech II
6 Months
Denver Human Services | 06.2018 - 12.2018
Provided Title IV-D authorized paraprofessional services focused on enforcing child support obligations, ensuring compliance with legal requirements.
Executed administrative and judicial processes to enforce child support obligations, reviewing case information and existing court orders to identify appropriate legal actions.
Determined child support payment and arrears amounts utilizing calculation guidelines. Drafted legal documents pertinent to cases including but not limited to: stipulations, modifications, motions, summons and subpoenas. Prepared cases for court hearings by organizing case files with relevant documents for attorneys. Tracked legal filings in an Excel spreadsheet.
Evaluated disability claims (both social security disability and SSI disability) for the social security administration. Determined individuals' levels of physical and mental functioning for the social security administration.
Requested medical treatment records from all medical sources and assessed how disabling conditions affected individuals' ability to perform routine daily activities, ensuring thorough record abstraction and health information review.
In the absence of current or insufficient medical records, scheduled claimants for consultative exams with contracted physicians to receive disability benefits, also decided how much money they would receive and how long they will receive those benefits, based on their work history and type of disability. Maintained confidentiality and safeguarded the privacy of protected health information.
Prioritized and met deadlines for the daily workflow to make sure all claims were processed in a timely fashion.
Examined and evaluated a variety of information for correctness, completeness, and adherence to claims adjudication requirements, utilizing computer systems for efficient data input.
Full-time, 40hrs a week
Medical Assistant
7 Months
WS Healthcare Personnel | 07.2015 - 02.2016
Colorado Pain Consultants: Accompanied the doctor to various locations, performed patient check-ins and check-outs, and scheduled MRIs, ultrasounds, and injections.
Health One (various clinics): traveled to various clinics, including but not limited to Occupational Medicine, Primary Care, Bariatric Surgery, Anesthesia, etc. Medicomp: Registered patients upon arrival for medical appointments. and out, set patients up with Holter and Event monitors, processed enrollments, patient teaching, etc.
Measured patient vitals including height, weight, blood pressure, pulse, and respiration. (height, weight, BP, pulse, respiration, etc.), performed EKGs, gave PPD injections and results, gave flu shots and other immunizations, did blood draws for labs, urinalysis for UAs and drug test, entered patient information into the different EMR systems including EPIC and HEALTHCONNECT, scanned paper medical records into EMR systems for conversion, prepared samples to be sent to labs for PAP smear test, scanned patients' information into their records, sterilized surgical equipment, specimen handling, etc.
verified accuracy of incoming medical and insurance documents, date stamped, and categorized for scanning.
Full-time, 40hrs a week
Pharmacy Clerk/Medical Assistant
5 Months
Kaiser Permanente | 12.2014 - 05.2015
Interviewed patients and performed routine care functions, documenting vital patient information and responses, conducting UAs, obtaining vitals (weight, blood pressure, pulse, respiration, tympanic temperature), and recording data in HEALTHCONNECT.
Assisted clinician with patient care and procedures including ear irrigations, EKGs, and blood pressure checks; prepared treatment rooms and patients for examinations and ensured availability of medical supplies.
Performed routine clerical functions, including data entry, making appointments, chart management, and telephone calls.
Worked full-time, 40 hours weekly, supporting patient care operations.
Medical Assisting Extern
1 Month
Douglas County Corrections | 04.2014 - 05.2014
Set appointments for the nurses and doctors, took vitals, conducted UAs and blood draws, ran lab tests and intake for incoming inmates, updated patient charts electronically, set up EKGs for doctors' review.
Fulfilled all academic graduation requirements for degree completion.
Full-time, 40 hrs a week
Cashier Clerk
6 Years
Douglas County Court | 04.2008 - 04.2014
Interfaced with customers, processed payments at the window and through mail, balanced cash drawer nightly using a 10-Key calculator to ensure accurate financial reporting.
Deputy clerk, certified and sealed court documents, returned search warrants, processed not guilty pleas and scheduled court dates, processed transcripts for cases. Printed court documents using the DOCKET system, processed appeals, motions, pretrial agreements and mandates.
Certified and sealed court documents, returned search warrants, processed not guilty pleas, scheduled court dates, and organized case transcripts for efficient access. Printed court documents using the DOCKET system, processed appeals, motions, pretrial agreements and mandates.
Answered and managed incoming and outgoing calls while recording accurate messages and looking up customers' information.
Self-directed with astute judgment skills and a high level of accountability