Danyelle McAfee
Indianapolis,IN
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Community Health Network
Indianapolis, IN
08.2022 - Current
- Assisted physicians in exams, treatments, and procedures.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Collected specimens for laboratory testing according to accepted standards.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Prepared laboratory specimens for analysis and organized lab results.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Explained treatment procedures and physicians' instructions.
Mental Health Technician
Valle Vista Behavioral Health
Indianapolis, IN
09.2017 - 09.2021
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided education about mental illness symptoms and causes to family members of patients.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Encouraged positive behaviors through rewards systems when appropriate.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Medical Assistant
My Mobile MD
Indianapolis, IN
04.2017 - 09.2017
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted back office patient processes to reduce office wait times.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Hospital Scheduler
Assurance Health Systems
, IN
04.2016 - 04.2017
- Maintained accurate records of all tasks completed by the team.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Mental Health Technician
Options Behavioral Health
Indianapolis, IN
03.2015 - 06.2016
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
Personal Service Assistant
Developmental Services Alternatives
Indianapolis, IN
10.2012 - 04.2015
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
- Prepared meals according to dietary needs of the residents and patients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Documented observations of mental and physical health to report updates to supervisor.
- Assisted clients with maintaining good personal hygiene.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Followed care plan and directions to administer medications.
Animal Care Technician
City of Indianapolis- Animal Care and Control
Indianapolis, IN
08.2008 - 06.2010
- Ensured that all safety precautions were taken while working with hazardous materials such as cleaning supplies.
- Assisted veterinary staff with medical procedures and treatments as needed.
- Assisted with euthanasia procedures when necessary.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Administrative Assistant
St.Vincent Jubilee Center
Indianapolis, IN
06.2005 - 05.2007
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Certificate - Registered Medical Assistant
International Business College
Indianapolis, IN08-2022
Certificate - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
Indianapolis, IN06-2018
Certificate - Veterinary Tech
City of Indianapolis-Animal Care And Control
Indianapolis, IN06-2008
High School Diploma -
Arlington High School
Indianapolis, IN05-2005
Skills
- First aid and CPR
- Phlebotomy techniques
- Privacy and confidentiality
- HIPAA compliance
- Medical terminology proficiency
- Patient scheduling
- Clinical documentation
- Anatomy and physiology
- Laboratory specimen collection
- Vital sign monitoring
- Medical equipment operation
- Diagnostic testing assistance
- Emergency response preparedness
- Immunization administration
- Electronic health records management
- Vital signs measurement
Certification
- Veterinary Tech Certification
- Registered Medical Assistant
Timeline
Registered Medical Assistant
Community Health Network
08.2022 - Current
Mental Health Technician
Valle Vista Behavioral Health
09.2017 - 09.2021
Medical Assistant
My Mobile MD
04.2017 - 09.2017
Hospital Scheduler
Assurance Health Systems
04.2016 - 04.2017
Mental Health Technician
Options Behavioral Health
03.2015 - 06.2016
Personal Service Assistant
Developmental Services Alternatives
10.2012 - 04.2015
Animal Care Technician
City of Indianapolis- Animal Care and Control
08.2008 - 06.2010
Administrative Assistant
St.Vincent Jubilee Center
06.2005 - 05.2007
- Veterinary Tech Certification
- Registered Medical Assistant
Certificate - Registered Medical Assistant
International Business College
Certificate - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
Certificate - Veterinary Tech
City of Indianapolis-Animal Care And Control
High School Diploma -
Arlington High School