Summary
Overview
Work History
Education
Skills
Timeline
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Danyelle Ohonba

Danyelle Ohonba

Beaufort,SC

Summary

Proven tax preparer at Jackson Hewitt, adept in maintaining confidentiality and providing top-notch customer service, significantly enhancing client satisfaction. Skilled in problem-solving and safety awareness, I excel in accurate tax filing and strategic tax planning. Demonstrated adaptability and reliability through efficient newspaper delivery, showcasing a strong commitment to punctuality and client relations.

Overview

14
14
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
09.2016 - 04.2023
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.

Newspaper Carrier

Kennedy Distribution
08.2010 - 09.2024
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about Number homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.

Education

High School Diploma -

Battery Creek High School
Beaufort, SC
06.2012

Skills

  • Punctual and Reliable
  • Problem-Solving
  • Patience and Persistence
  • Safety awareness

Timeline

Tax Preparer

Jackson Hewitt
09.2016 - 04.2023

Newspaper Carrier

Kennedy Distribution
08.2010 - 09.2024

High School Diploma -

Battery Creek High School

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Danyelle Ohonba