Danyelle Plant
Kaufman,TX
Summary
Adept at enhancing underwriting efficiency and quality control at Southwest Funding, LP, I streamlined processes and reduced production errors. Skilled in Microsoft Office and exceptional organizational abilities, I improved client satisfaction and maintained high data integrity, showcasing a positive attitude and a knack for customer service. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Underwriter
Southwest Funding, LP
09.2020 - Current
- Provided high level of assistance to help with review, classification and documents of applications.
- Responded to customer requests via telephone and email and effectively answer questions and inquiries.
- Review and clear title documents, HOI policies, REO documents and personal information to clear conditions.
- Strong communication between loan officer and underwriter for missing information.
- Prepare and schedule the loan for closing
- Keeping loan reviewed within the 24-48 hour turn times
- Maintained strong relationships with loan officers and processors to ensure smooth communication and timely approvals.
- Enhanced underwriting efficiency by streamlining processes and implementing best practices.
- Staying up to date on training and guideline changes
QC Analyst
Southwest FUnding, LP
02.2017 - 09.2020
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Coordinates with State regulators on all audit files to ensure all necessary documents required are available for a successful audit.
- Edited, proofed and critiqued internal documents to improve clarity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Administered numerous internal quality audits and assessed results to inform corrective action measures.
- Supervised the audits and employees from start to finish and delegated specific duties to others to ensure a timely completion of audits.
- Reduced production errors by closely monitoring product specifications and identifying areas for improvement.
- Maintained high levels of data integrity by implementing stringent documentation procedures and training staff on best practices.
Loan Processor
Southwest Funding, LP
03.2016 - 05.2017
- Worked with customers via telephone and email to gather documents needed for a fast and smooth loan approval.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Juvenile Case Manager
City Of Duncanville
06.2014 - 03.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained communication with Judge and Prosecutor on each case for successful closure of each case.
- Schedule court dates and meeting for each child and case
- Manage each case from start to finish
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
High School Diploma -
Horn High School
Mesquite, TX06.2008
Skills
- Strong written and oral communication
- Customer service
- Exceptional organizational skills
- Microsoft office, word, excel and outlook
- Positive attitude and desire to learn
- Accurate scheduler with great attention to detail
- Analyzing data
- Risk Management
Certification
- Certified Juvenile Case manager - 2013
- Level 1 Court Clerk Certification - 2013
- ICS - 300 (14.00 hours) - October 2013
- ICS - 400 (18.00 hours) - October 2013
- Project Manager Certification - Currently enrolled
Timeline
Assistant Underwriter
Southwest Funding, LP
09.2020 - Current
QC Analyst
Southwest FUnding, LP
02.2017 - 09.2020
Loan Processor
Southwest Funding, LP
03.2016 - 05.2017
Juvenile Case Manager
City Of Duncanville
06.2014 - 03.2016
High School Diploma -
Horn High School
- Certified Juvenile Case manager - 2013
- Level 1 Court Clerk Certification - 2013
- ICS - 300 (14.00 hours) - October 2013
- ICS - 400 (18.00 hours) - October 2013
- Project Manager Certification - Currently enrolled
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