Danyelle Samuels
Enfield
Summary
Detail-oriented Shift Leader with expertise in team supervision, food safety compliance, and inventory management. Proven ability to enhance workflow and drive team performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Leader
Hardees
Wartburg
09.2024 - 11.2025
- Supervised daily operations to ensure smooth shift transitions and team performance.
- Trained new employees on procedures and customer service standards effectively.
- Managed inventory levels, restocking supplies as necessary to meet demand.
- Ensured cleanliness and organization of the work area to maintain health standards.
- Assisted in resolving customer complaints quickly and professionally during busy hours.
- Monitored food safety practices, ensuring compliance with company policies consistently.
- Collaborated with team members to enhance workflow and overall service efficiency.
server
Roane Street Grill
Harriman
07.2018 - 03.2024
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables and orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments and handled cash transactions accurately.
- Acknowledged and addressed customer feedback to enhance service experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Order Picker
Ht Hackney
Lenoir City
03.2020 - 2021
- Maintained inventory accuracy through regular stock checks and audits.
- Collaborated with team members to streamline picking processes and workflows.
- Followed safety protocols to ensure a secure working environment at all times.
- Packaged products carefully to prevent damage during transportation.
- Assisted in training new staff on order picking procedures and equipment use.
- Coordinated with shipping department to prepare orders for timely dispatch.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Confirmed items picked for orders by keying codes into system.
Education
GED -
Harriman HIgh
Harriman Tn01-2004
Skills
- Team supervision
- Employee training
- Inventory management
- Food safety compliance
- Customer service
- Workflow optimization
- Cash handling
- Order accuracy
- Safety protocols
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Performance monitoring
- Shift checklists
- Quality inspections
- Training assistance
- Follow-up procedures
- POS deletions
- Performance metrics
- Staff engagement
- Daily workflows
- Rules enforcement
- Sales and upselling
- Strong verbal and written communication
- Daily briefing facilitation
- Complaint resolution
- Sales reporting
- Flexible schedule
- Employee attendance monitoring
Timeline
Shift Leader
Hardees
09.2024 - 11.2025
Order Picker
Ht Hackney
03.2020 - 2021
server
Roane Street Grill
07.2018 - 03.2024
GED -
Harriman HIgh