Open To Work
Danyelle Seilhan-Blair
Paris,TX
Work Preference
Summary
Call center supervisor with proven track record in boosting team performance and customer satisfaction. Skilled in resolving escalated complaints and implementing key performance indicators that enhance operational efficiency. Dedicated to creating a collaborative environment that supports both employee engagement and client satisfaction.
Overview
16
16
years of professional experience
Work History
Call Center Supervisor
Results Call Center
Paris, TX
10.2021 - Current
- Supervised daily call center operations, ensuring protocol adherence to maintain service quality.
- Trained and mentored new staff on effective call handling and customer service standards.
- Monitored team performance metrics, providing constructive feedback to enhance effectiveness.
- Resolved escalated customer complaints through proficient communication and problem-solving techniques.
- Conducted performance reviews of call center staff, providing management with insights for staff development.
- Facilitated ongoing training sessions to align productivity goals with organizational objectives.
- Developed key performance indicators to evaluate team productivity and operational success.
- Collaborated with other departments to develop solutions that effectively addressed customer needs.
Reservation Agent
Getaroom.com
Dallas, TX
11.2016 - 10.2021
- Managed customer reservations using proprietary booking software, ensuring accuracy in documentation.
- Answered inbound calls and responded promptly to customer inquiries regarding reservations.
- Assisted clients with travel inquiries, providing personalized service to enhance overall experience.
- Coordinated with hotels to confirm reservation details and accommodate special requests.
- Resolved customer complaints promptly to improve satisfaction and foster loyalty.
- Maintained accurate records of bookings and interactions within the database.
- Processed customer payments for reservations via phone transactions.
- Educated guests on hotel services, amenities, and local attractions to enhance their stay.
Retention Agent
Pisa Group
Richardson, Texas
01.2016 - 11.2016
- Managed customer inquiries and provided tailored retention solutions.
- Engaged customers through proactive outreach and relationship building.
- Analyzed customer feedback to identify retention opportunities and trends.
- Resolved customer complaints and answered inquiries to enhance satisfaction for newspaper publication.
Data Entry/Reception
Promenade Clocks
Richardson, [company state needed]
08.2013 - 06.2016
- Input client data, set appointments, answered phone calls, and maintained organized filing system.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
McDonald's
Overton, [company state needed]
02.2011 - 04.2012
- Supervised team members to ensure efficient daily operations in a fast-paced environment.
- Trained new employees on procedures, customer service, and food safety standards.
- Managed inventory levels and coordinated stock replenishment to meet customer demand.
- Scheduling crew hours, ensuring breaks, Tracked expenses to maintain budget compliance, counting registers and safe, Assisted customers with inquiries and concerns while maintaining store cleanliness, Inspected products to uphold quality standards.
Education
Call Center Supervisor
Results Supervisor Certification
Mobile, AL08-2025
Basic Shift Management Certificate -
McDonald's Shift Management
Las Vegas01-2012
Travel Certificate -
I.a.t.a.c.
Arlington, Texas02-2000
Skills
- Performance monitoring and evaluation
- Key performance indicators tracking
- Complaint resolution
- Customer retention techniques
- Data management and analysis
- Staff training and development
- Training coordination and delivery
- Coaching techniques
- Leadership and team management
- Communication skills
- Conflict resolution strategies
- Problem-solving and decision-making
- Process improvement initiatives
- Quality assurance practices
- Resource allocation efficiency
- Time management and prioritization
- Interpersonal skills
- Customer account management and information tracking
- Sales process management strategies
Affiliations
[affiliations needed]
Languages
English
Hobbies and Interests
- Reading
- Video games
- DIY projects
Timeline
Call Center Supervisor
Results Call Center
10.2021 - Current
Reservation Agent
Getaroom.com
11.2016 - 10.2021
Retention Agent
Pisa Group
01.2016 - 11.2016
Data Entry/Reception
Promenade Clocks
08.2013 - 06.2016
Shift Manager
McDonald's
02.2011 - 04.2012
Call Center Supervisor
Results Supervisor Certification
Basic Shift Management Certificate -
McDonald's Shift Management
Travel Certificate -
I.a.t.a.c.