Danyelle Snead
Washington,USA
Summary
Security professional with robust background in managing and executing comprehensive security operations. Proven ability to lead teams in maintaining secure environments and responding to emergencies. Focused on collaboration and achieving results, with strong skills in risk assessment and incident management.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
11
11
years of professional experience
Work History
Lead Security Officer
Admiral Security Services, Inc.
Washington, DC
11.2022 - Current
- Supervised daily operations to ensure compliance with safety regulations and site standards.
- Coordinated scheduling and resource allocation to optimize workflow efficiency and project timelines.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Front Desk Clerk/Concierge
Army & Airforce Exchange Service
Washington, DC
10.2019 - 11.2022
- As a front desk agent I was to Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Cook/Prep
Guest Services, Inc.
Washington, DC
07.2016 - 08.2019
- Prepared meals in accordance with customer dietary requests
- Washed, peeled and prepared ingredients for a commercial kitchen
- Ensured cooked food was correct temperature according to compliance guidelines
- Maintained recipe quality
- Set prep station
Customer Service/Cashier
Giant Food
Washington, DC
10.2014 - 07.2016
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Accomplishments
- Resolved customer complaints by identifying problems and taking appropriate corrective action Resulted in 50% increase in department's efficiency.
- Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback of customers.
- Skills Used
- Empathy
- Positivity
- Patience
- Communication
Education
High school or equivalent - undefined
Skills
- Surveillance techniques
- Workplace safety
- Reliability
- Punctuality
- Excellent multitasking
- Strong work ethic
- Highly adaptable
Timeline
Lead Security Officer
Admiral Security Services, Inc.
11.2022 - Current
Front Desk Clerk/Concierge
Army & Airforce Exchange Service
10.2019 - 11.2022
Cook/Prep
Guest Services, Inc.
07.2016 - 08.2019
Customer Service/Cashier
Giant Food
10.2014 - 07.2016