Danyielle Barger
Senior Project Manager
Urbandale,IA
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
10
10
years of professional experience
Work History
Senior Project Manager
Mercer
06.2022 - Current
- Effectively partner with clients to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
- Coordinate resources of internal and external partners to assist with resolution of projects
- Manage Open Enrollment as well as open project work to track stage of project, identify/work outstanding items, and ensuring that the project is completed on time, within budget, and to a high level of client satisfaction
- Analyze and propose updates, enhancements and/or possible solutions for open issues with business partners and senior leadership.
Client Delivery Specialist
Mercer
11.2019 - 06.2022
- Collaborating and communicating with multiple teams and vendors to ensure client expectations are being met
- Managing any open projects by tracking each stage of the process and ensuring outstanding items are being worked in a timely manner
- Identifying areas of opportunity which in turn improves the client experience
- Serving as the main contact for clients to report to, following up on open items and working through escalated issues.
Financial Relationship Consultant
Regions Bank
05.2017 - 11.2019
- Educated, advised, and built lasting relationships with customers on consumer and business banking products and services, including all loan and deposit products
- Offered customers a consistent and optimal customer service experience by identifying their needs and effectively providing the best solution for their assets
- Established and monitored efficient banking processes and educate each customer to make sure they understand all applicable laws and regulations
- Led in group discussion with associates to ensure complete transparency on any and all procedures.
Senior Account Specialist
Americare Group
03.2016 - 05.2017
- Assisted Medicare eligible individuals to determine the right insurance option available
- Provided my knowledgeable experience and expertise to assist their insurance needs
- Carefully documented all personal information provided by our client
- Provided great customer service to ensure client satisfaction
- Ensured all privacy policy information complied with mandated laws and expectations are met.
Direct Care Associate
Mosaic
09.2015 - 02.2016
- Provided direct care for people with disabilities
- Led individuals’ developmental programs to improve mobility, range of motion, and fine motor skills
- Handled any crisis situation on hand with individuals until help arrives
- Documented daily activities; Reported situations out of the norm.
Resident Assistant
Waldorf College
07.2014 - 05.2015
- Demonstrated leadership to residents by encouraging exemplary standards
- Organized and led meetings with residents to inform on updated rules and consequences
- Dealt with on-call emergencies in a prompt and timely manner
- Planned different activities throughout the dorm to encourage involvement and relationship building/bonding.
Education
Bachelor of Arts -
Waldorf College
Forest City, IAAssociate of Arts -
Southwestern Community College
Creston, IA 05.2001 -
High School Diploma -
Centerville High School
Centerville, IASkills
Microsoft OfficeRetail Customer ServicePrivacy lawsCash HandlingReport ReconcilingInvoiceProcess DrivenOrganizationProblem SolvingCustomer RelationsInternet/Computer NavigationTime ManagementRelationship BuildingSales/Goal DrivenDiversity & Inclusion MindedCommunity InvolvedDetail OrientedCareer DrivenProfessional CommunicationLeadershipAdaptiveTrainable/Quick to LearnProficient with MainframeSales and ServiceTeller Connects Systems
Project Planning
Volunteer Experience
- Greater Des Moines Partnership, Multi-Cultural Event
- Urbandale Food Pantry
- Softball Camp, Coach
- Relay for Life
- YMCA Refereeing
Timeline
Senior Project Manager
Mercer
06.2022 - Current
Client Delivery Specialist
Mercer
11.2019 - 06.2022
Financial Relationship Consultant
Regions Bank
05.2017 - 11.2019
Senior Account Specialist
Americare Group
03.2016 - 05.2017
Direct Care Associate
Mosaic
09.2015 - 02.2016
Resident Assistant
Waldorf College
07.2014 - 05.2015
Associate of Arts -
Southwestern Community College
05.2001 -
Bachelor of Arts -
Waldorf College
High School Diploma -
Centerville High School